Technical Support Engineer 6 months

Keysight Technologies

Bucharest, RO

5 zile în urmă

Job Description

This is a chance to join a leading provider of IP network testing systems; successful applicants will have the opportunity to further develop their networking skills in the area of Layer 2-7 testing.

Responsibilities :

Provide basic level telephone and email support to Ixia customers located in EMEA / US region

Assists customers with software entitlement issues and help with upgrade and license process

Assist customers with operation and configuration of Ixia hardware and software

Takes care of tracking, packing and shipping the hardware by following the internal procedure

Accurately log, track and maintain customer service requests

Effectively work and communicate with worldwide support and engineering team

Achieve customer satisfaction and support metric goals

On demand support during late shifts and weekends (not on a regular basis)

Requirements :

Basic theoretical and practical knowledge of Ethernet, IP, DHCP, PPP, VLAN, routing protocols

Good English communication skills (written and verbal)

Highly organized and detail oriented

Ability to coordinate with teams in offshore locations

Desirable :

CCNA

Experience on switch / router configuration on Cisco.

Unix / Linux experience is a plus.

Offer

Highly attractive financial and benefit package, according with individual experience and performance.

Career development opportunity in a multinational company.

The opportunity to work with high-level technologies

Shift : Day Job

Schedule : Full Time (F)

Travel Required : None

None

Duration (Temp Positions Only) :

6 - 12 months

Candidates can be considered to work from the following locations :

EMEA : Romania : Bucharest : Bucharest

Job ID : 45930

Careers Privacy Statement

Keysight is an Equal Opportunity Employer.

Keysight Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.

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