Technical Support Engineer 6 months
Keysight Technologies
Bucharest, RO
5 zile în urmă

Job Description

This is a chance to join a leading provider of IP network testing systems; successful applicants will have the opportunity to further develop their networking skills in the area of Layer 2-7 testing.

Responsibilities :

  • Provide basic level telephone and email support to Ixia customers located in EMEA / US region
  • Assists customers with software entitlement issues and help with upgrade and license process
  • Assist customers with operation and configuration of Ixia hardware and software
  • Takes care of tracking, packing and shipping the hardware by following the internal procedure
  • Accurately log, track and maintain customer service requests
  • Effectively work and communicate with worldwide support and engineering team
  • Achieve customer satisfaction and support metric goals
  • On demand support during late shifts and weekends (not on a regular basis)
  • Requirements :

  • Basic theoretical and practical knowledge of Ethernet, IP, DHCP, PPP, VLAN, routing protocols
  • Good English communication skills (written and verbal)
  • Highly organized and detail oriented
  • Ability to coordinate with teams in offshore locations
  • Desirable :
  • CCNA
  • CCNA
  • Experience on switch / router configuration on Cisco.
  • Unix / Linux experience is a plus.
  • Offer

    Highly attractive financial and benefit package, according with individual experience and performance.

    Career development opportunity in a multinational company.

    The opportunity to work with high-level technologies

    Shift : Day Job

    Schedule : Full Time (F)

    Travel Required : None

    None

    Duration (Temp Positions Only) :

    6 - 12 months

    Candidates can be considered to work from the following locations :

    EMEA : Romania : Bucharest : Bucharest

    Job ID : 45930

    Careers Privacy Statement

    Keysight is an Equal Opportunity Employer.

    Keysight Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.

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