As Acronis is dedicated not just to Cyber Protection but to the general protection of its potential and current employees, recruitment and onboarding process are being held online during the current global COVID-19 situation.
Acronis leads the world in cyber protection - solving safety, accessibility, privacy, authenticity, and security (SAPAS) challenges with innovative backup, security, disaster recovery, and enterprise file sync and share solutions that run in hybrid cloud environments : on-premises, in the cloud, or at the edge.
Enhanced by AI technologies and blockchain-based data authentication, Acronis protects all data, applications and systems in any environment, including physical, virtual, cloud, and mobile.
With dual headquarters in Switzerland and Singapore, Acronis protects the data of more than 5 million consumers and 500,000 businesses in over 150 countries and 20 languages.
At Acronis, we are currently looking for an Infrastructure Support Expert Engineer. This position offers an opportunity to become an expert engineer in troubleshooting the Cyber Infrastructure and Disaster Recovery software and hardware products developed by Acronis Company a leading worldwide IT vendor company.
Join an experienced technical team in our Customer Support Department to become one of the ultimate experts on the complex and challenging incidents related to our products and services.
Serve as the last line of support available to the customers and focus on troubleshooting the most interesting issues escalated by other teams and colleagues.
Our Infrastructure Support Expert Engineers deliver excellence in both technical expertise and communications with Acronis partners.
They work together with other teams side by side to make sure we deliver the best products and services possible to the company partners and customers.
SKILLS & EXPERIENCE :
general knowledge of hardware troubleshooting for the enterprise grade servers : Dell, HP, Super Micro)
network routing and switching management; CCNA / JNCIA as baseline)
WE OFFER :