- Provide Level 2 and 3 support;
- Perform root cause analysis for application production incidents and delivers the necessary resolution (i.e. hotfixes, patches);
- Estimate time required to implement remediation actions;
- Raise platform related issues to platform vendors and manages issues resolution;
- Contribute to the knowledge base and development standards;
Real impact one step at a time
A key part of the role is to analyze, propose and implement improvements and optimizations to the running systems, processes and workflows.
Alongside performing day to day tasks, you’ll have the opportunity to improve both your technical skills (by working with different tools and platforms) and your soft skills (by taking part in trainings).
The team is backed-up by a competence area that supports professional development according to the individual needs and the project's context.
- 1.5 - 2 years hands-on experience in an Application Support role
- Fluency in English;
- Very good troubleshooting and problem solving skills;
- Self-motivation to learn and understand new technologies;
- Good knowledge on any of the DB platform: MS SQL, Oracle DB, MySQL;
- Good knowledge on Windows Server and/or Linux OS;
- Basic understanding and knowledge of any of the public cloud providers (Azure, AWS, GCP);
- Good knowledge on any web servers: IIS, Tomcat, Apache, Nginx;
Nice to have:
- Good knowledge of any scripting language;
- Fluency in German;
- Availability to work outside European business hours;
At Accesa & RARo you can:
Enjoy our holistic benefits program that covers the four pillars that we believe come together to support our wellbeing, covering social, physical, emotional wellbeing, as well as work-life fusion.
- Physical: premium medical package for both our colleagues and their children, dental coverage up to a yearly amount, eyeglasses reimbursement every two years, voucher for sport equipment expenses, in-house personal trainer
- Emotional: individual therapy sessions with a certified psychotherapist, webinars on self-development topics
- Social: virtual activities, sports challenges, special occasions get-togethers
- Work-life fusion: yearly increase in days off, flexible working schedule, birthday, holiday and loyalty gifts for major milestones, work from home bonuses