Azure Premier Field Engineer
Microsoft
Bucharest, Bucharest, Romania
1 zi în urmă

Are you looking to grow and expand your technical, customer and soft

skills? Do you dream of working with the product groups at Microsoft to

influence future product design on behalf of the customer? Then this

might be the team you are looking for. At Support for Mission Critical (SMC),

we do all the above and have fun while delivering true mission critical support

to top tier Microsoft customers.

Responsibilities

As a Premier Field Engineer (PFE) for Support for Mission Critical (SMC) customers, you will represent Microsoft, deliver proactive and reactive services, and communicate with corporate customers regarding escalated problems in Microsoft products and services, while managing relationships with SMC customers.

It's your chance to :

  • Act as the customer lead for Proactive and reactive service delivery for SMC accounts
  • Demonstrate strong interpersonal and communication skills, while working with diverse audiences including highly technical IT professionals, developers, architects, TAMs, DSEs, and account executive management
  • Maintain strong relationships w / customer contacts to ensure high CPE
  • Develop custom scripts to monitor or fix issues, or create customer specific content; this may involve writing sample code or new IP development type of work
  • Manage crisis situations that may involve politically challenging issues and diverse audiences and participate in the 24X7 on-call rotation model
  • Available to travel within EMEA for assigned SMC customer accounts to conduct SMC lifecycle related assessments / reviews, to ensure timely delivery (up to 20%)
  • Collaborate with product groups, Service Engineering and other technical teams within Microsoft
  • Qualifications

  • Six plus years of working experience with Microsoft Server products and implementation / deployment of Azure Cloud based solutions
  • Broad and depth skills on Azure Cloud Platform. Experienced in Azure Design Review and deployment, have knowledge of Azure IaaS, High Availability, Azure Virtual Machine, Clustering, service resilience and distributed systems, Azure PaaS, Dev Ops, Azure Web Apps and Application Insights technologies will be preferable
  • Solid understanding of client / server, networking, and Internet technologies fundamentals
  • Technical Delivery and Customer facing presentation skills with a high degree of comfort with both large and small audiences
  • Must have the ability to take on internal initiatives to create services opportunities, and work in a fast-paced environment while balancing multiple demands, addressing shifting priorities, and maintaining focus
  • Key Skills & Knowledge :

    Strong problem-solving and technical leadership skills

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