About the Role
The Upstream Operations Business Analyst will work in a Product Pillar Team which will be part of the Upstream Operations Team.
This team, along with the Downstream Operations Team, are two components of Digital Operations Team, which ensures the end-to-end operational support for products that are delivered to Sustainalytics clients.
The Product Pillar Team will be responsible for defining new operational processes and the results expected from Digital Operations team in order to support new product launches or new releases of existing products that are within the products family assigned to the pillar.
The Product Pillar Team will collaborate with internal clients to translate the business requirements in operational processes and will ensure that processes are documented, and the requirements and the timelines established for product launches or product enhance releases are communicated in due time to the Downstream Operations Team who will implement the process steps.
Analyze and document the operational business requirements related to new products that are launched, or related to existing products that are enhanced, within the product family
Develop and document the implementation requirements for Downstream team with regards to new products launches or existing products enhancement for pillar’s product family
Keep complete and up-to-date documentation of business requirements related to the products family and of the operational processes that support the respective requirements
Communicate in due time to the Downstream Operations team any changes in the product requirements or in the planning of the product family releases
Support stakeholders with operational methodology clarifications via several communication channels (email, tickets, calls)
Collaborate with Downstream team to review the product operational processes and tools, and recommend quality and efficiency improvement solutions for products’ delivery
Propose and support with clear requirements the development of automation tools to increase quality and efficiency of products’ operational processes
Assess the feedback from Downstream Operations Team and collaborate with decision makers regarding the necessary changes or improvements in the current processes and tools that support the products’ delivery
Ability to comprehend complex business requirements and define end-to-end operational processes that support the business needs in a timely and efficient way
Experience with stakeholders’ management in a dynamic environment
Excellent communications skills and ability to create and maintain relationship with stakeholders
Proficient business English oral and writing skills (the company’s working language is English)
Experience with process documenting activities and tools (MS Visio, DrawIO, SOPs, process maps, diagrams etc.)
Proficiency in using Office package (Word, Excel, Power Point)
Data management background (basic knowledge related to data manipulation)
Nice to have
Familiar with Financial Markets environment, instruments and mechanisms
Great Sense of Humor would be an asset
Sustainalytics is a Morningstar company dedicated to responsible investment with over 25 years' experience in ESG research and ratings.
With an extensive client base across asset managers, asset owners and investment banks, our mission is to provide the insights required for investors and companies to make more informed decisions that lead to a more just and sustainable global economy.
As Morningstar’s ESG center of excellence we are responsible for driving both the commercial success and innovation of its ESG products as well as its overall ESG strategy.
In these times, we rely on virtual team meetings and management practices, as well as a remote buddy program, to support a smooth integration in our virtual offices.
New team members are onboarded and start their first day with the company from the safety of their homes.
For more information, visit www.sustainalytics.com