Care Project Manager with Italian
Nokia
Timisoara, Romania, Romania
6 zile în urmă

Nokia is a global leader in the technologies that connect people and things.

With state-of-the-art software, hardware and services for any type of network, Nokia is uniquely positioned to help communication service providers, governments, and large enterprises deliver on the promise of 5G, the Cloud and the Internet of Things.

Serving customers in over 100 countries, our research scientists and engineers continue to invent and accelerate new technologies that will increasingly transform the way people and things communicate and connect.

Care Project Manager

The RDC Care Program Manager (RDC CAPM) will be responsible for supporting Care business, ensuring that operational and business objectives are achieved.

The RDC CAPM attributions :

  • Coordinating maintenance contract implementation
  • Undertaking service contracts and performance reporting
  • Driving excellent customer satisfaction in the post deployment domain
  • Ensuring that specific entitlement to maintenance business services are conducted in an efficient, accurate, cost-effective, timely manner
  • Ensuring profitability of Maintenance business
  • The major areas of focus for the RDC Care Program Manager are to :

  • Drive maintenance contract implementation
  • Deliver Maintenance profitability through rigorous cost control
  • Take responsibility for customer satisfaction by ensuring operational excellence
  • Review service contracts and performance
  • Undertake post escalation analysis
  • Analyse install base information ensuring accuracy against contractual status and identify up scope opportunities
  • Analysis of operational performance and identification of any adverse trends
  • Join our team if you have :

  • Demonstrable English language skills both oral and written,
  • Second language : Fluent Italian is mandatory for this position
  • Greater than two years’ experience in an operational customer facing environment is a plus
  • Knowledgeable on services portfolio, policies, and procedures related to maintenance business services
  • Demonstrates a passion to deliver continual service improvement and undertake personal development
  • Excellent interpersonal skills
  • Effective presentation skills
  • Broad and general technical product knowledge
  • Familiarity with financial concepts, management and controls
  • Ability to work in diverse teams and on different levels
  • Utilization of project management methodologies, skills, and rigor to achieve outcomes
  • What does Nokia offer you?

  • Competitive salary based on your experience
  • Performance, Christmas and Easter bonuses
  • E-learning platforms such as NokiaEDU, Harvard ManageMentor, LinkedIn Learning etc. at your disposal for technical training and personal development
  • Access to Nokia Garage innovation space where you can express your technical creativity and implement new projects with support from local community
  • Various certifications
  • Events and conferences on technical matters but also on well-being at work and other general-purpose subjects
  • Flexible time and teleworking
  • 24+ paid days-off
  • Sports, Wellness and Culture reimbursement
  • Bookster
  • Public Transport / Private Parking allowance or bike / electrical scooter reimbursement
  • Meal tickets + extra food allowance
  • Private health and life insurance
  • Kindergarten / after-school reimbursement
  • Everyday Excellence Employee Recognition Program (Awards can be redeemed via our online store)
  • Share in Success - Nokia’s voluntary employee share purchase plan
  • One of the highest employee referral bonuses on the market so you can bring your friends too : )
  • If you want to take part of this adventure that will shape the future, join us. Apply now!

    If you have any questions, reach out via LinkedIn to Denisa Vagner.

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