Platinum Implementation Senior Support Engineer
NetSuite Inc.
Bucharest, Romania, RO, RO
10 zile în urmă

Job Description - Platinum Implementation Senior Support Engineer (19000M9T) Preferred Qualifications

From Oracle to culinary school and back again. Bonnie Carlson Kaypaghian uses the skills she learned to create recipes for her daughter’s Type 1 Diabetes and has written a cookbook to share with the world. #LifeatOracle

Oracle Corporation is the world’s leading supplier of software for information management, and the world’s second largest independent software company.

With annual revenues of more than US$ 10.1 Billion, the company offers its hardware and software solutions, along with related consulting, education, and support services, in more than 60 countries around the world.

As a member of the Platinum Support organization, your focus is to deliver specific post-sales service to the Oracle customer base while serving as an advocate for customer needs.

This involves monitoring and patching customer’s top end systems, installing and maintaining Oracle Gateway solutions, resolving non-

technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services.

As primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.

Jill Hulme, Director of Strategic Initiatives Marketing, overcame the impossible and transformed into a triathlete. She applies her fearlessness and determination to #LifeatOracle

Implement and maintain the Platinum services technical infrastructure. This includes Platinum Gateway installation and maintenance (mainly Linux), as well as installation, configuration and maintenance of Oracle Enterprise Manager and related tools.

The candidate should not expect to have to work overtime on a regular basis, but may be required on an as needed basis. The work hours would need to be flexible as you will have to adhere to each customer's scheduled timeframes.

Detailed Description and Job Requirements As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs.

This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services.

A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.

As a Sr. Support Engineer, you will be the technical interface to customers, Original Equipment Manufacturers (OEMs) and Value-

Added Resellers (VARs) for resolution of problems related to the installation, recommended maintenance and use of Oracle products.

Have an understanding of all Oracle products in their competencies and in-depth knowledge of several products and / or platforms.

Also, you should be highly experienced in multiple platforms and be able to complete assigned duties with minimal direction from management.

In this position, you will routinely act independently while researching and developing solutions to customer issues.Job duties are varied and complex utilizing independent judgment.

May have project lead role. 4 years experience with Core products or five years experience with Applications products and have a technical degree i.

e., BS Computer Science / Management Information Systems / Science / Engineering / Math / Physics / Chemistry with a 3.0 GPA OR (for Applications) proven professional / technical experience, i.

e., demonstrating an understanding of Applications at a functional and technical level (preferably Oracle)As part of Oracle's employment process candidates will be required to complete a pre-

employment screening process, prior to an offer being made. This will involve identity and employment verification, salary verification, professional references, education verification and professional qualifications and memberships (if applicable).

As part of Oracle's employment process candidates will be required to complete a pre-employment screening process, prior to an offer being made.

This will involve identity and employment verification, salaryverification, professional references, education verification and professional qualifications and memberships (if applicable).

As part of Oracle's employment process candidates will be required to complete a pre-employment screening process, prior to an offer being made.

This will involve identity and employment verification, salaryverification, professional references, education verification and professional qualifications and memberships (if applicable).

As part of Oracle's employment process candidates will be required to successfully complete a pre-employment screening process.

This will involve identity and employment verification, professional references, education verification and professional qualifications and memberships (if applicable).

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