Our client, a leading global telecommunication company are recruiting for a Transmission NOC Senior FO Engineer to join their business in Romania.
24*7 Alarm monitoring of MW / Transport elements.
Ticket creation, cancelling, clearing, resolving, and closing incident records.
Escalate critical / major incidents based on escalation matrix with all stakeholders.
Diagnosis of all minor, major and critical alarms.
Advanced troubleshooting of RAN faults under guidance of senior engineers
Advance Troubleshooting of complex faults
Follow and adhere SLAs and KPIs for Network alarms and Customer complaints.
Coordinate with BO, TAC and FLM teams
Coordinate with service operations centre team for the tickets raised for service and performance alarms
As a part of change management, do pre / post health checks and co-ordinate change management
Raise tickets as a part of problem management for recurring faults
Resolve the tickets and incidents by analysis and identification techniques
Responding to an alarm notification to evaluate the impact of the alarm.
Writing guidelines for handling know faults, standard operating procedures for L1 Engineers
5 to 8 years of experience in working with OEM or Tier 1mobile service providers carrying out responsibilities in network operations
Should have an operations experience in following technologies implemented in Mobile network
Microwave SDH / PDH
Should have experience in providing Level 1 fault management support, executing changes in the network
Device level experience for any of the following mentioned network elements in transmission equipment like Huawei, Nortel, ALU, Marconi, Ericsson, Nokia etc.
Should have a basic understanding of mobile backhaul network on MPLS, Ethernet, ATM, TDM.
Have good analytical and technical issue resolution skills.
Should have good experience of Alarm Management, Fault Management, Change Management / Configuration Management.
Should have user level knowledge of OSS / NMS tools, preferable to have experience on Netcool, Remedy
Good communication skills and process orientation
German speaking skills
English writing and speaking skills