Genesys Cloud
IL Romania
Bucharest, Romania
5 zile în urmă

Job Description

Today, the corporate landscape is dynamic, and the world ahead is full of possibilities! None of the amazing things we do at Infosys would be possible without an equally amazing culture, the environment where ideas can flourish and where you are empowered to move forward as far as your ideas will take you.

At Infosys, we assure that your career will never stand still, we will inspire you to build what’s next and we will navigate further together.

Our journey of learnability, values and trusted relationships with our clients continue to be the cornerstones of our organization and these values are upheld only because of our people.Roles and Responsibilities

  • Design and Development of Genesys Contact Center program with Experience in Genesys Cloud Architect
  • Development of Omni Channel Genesys Contact Center
  • Configuration and Integration of Genesys WFM and Voice recording
  • Participate in business and system requirements sessions.
  • Prioritizing and escalating with Manager on duty (MOD) to ensure timely resolution
  • Managing and documenting knowledge artifacts.
  • Perform route cause analysis of repeated incidents and come up solutions that help in preventing such incidents
  • Maintain the appropriate execution of all defect correction, release management activities and other related changes aligned to operational readiness and consistency in services.Skills / Competencies
  • Genesys Cloud, Java, SIP, Webservices
  • Experience GAAP (Genesys) / Genesys Designer, IVR Call flow and Composer.
  • Experience Genesys CTI Framework
  • Experience in Developing Genesys contact Center ReportsNice to have
  • Experience with WDE / WWE Development
  • Experience in developing Voice, Email, Chat and Social Media Channels
  • Exposure to NLU engines and Genesys cloud integration with AI platforms like Google CCAI, Dialog flow
  • Microservices, Mongo DB
  • Experience working in Agile Methodologies, such as XP, Scrum or Kanban.About UsInfosys is a global leader in next-generation digital services and consulting.
  • We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey.

    We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight.

    Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.

    EOE / Minority / Female / Veteran / Disabled / Sexual Orientation / Gender Identity / National Origin

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