Azure/AWS Customer Success Manager (CSM) – German speaking
SoftwareONE
Bucharest, Romania
‎în urmă cu 8 ore

The role

  • You will conduct business reviews with your customer stakeholders providing insight on; SoftwareONE Service usage, Microsoft / AWS Service usage and opportunities for spend optimization, new features or capabilities released within the technologies supported which could enable a goal within the customer business
  • You will provide escalation management for Critical and Major customer Incidents and Service Requests keeping your customer up-to-date on resolution progress
  • You will complete Root Cause Analysis of Critical and Major Incidents raised by customer to optimize experience for customer, SoftwareONE or partners.
  • You will provide technical and systems management advisory services. Providing skills transfer and customer readiness through the remote delivery of workshops, training events, and so forth.
  • You will equip yourself and maintain up to date working knowledge of the technologies supported by Cloud Managed Services.
  • You will be responsible for Drive and accelerate spend adoption through advising customers on best practices for using SoftwareONE or Microsoft / AWS solutions.
  • You will relay market needs and requirements back to internal SoftwareONE Global Service teams for future Service and Solution development
  • You will mentor team members and assist them with their professional development
  • You will understand the information available from other SoftwareONE Service teams to provide input to Account Business Plans to position SoftwareONE Services and Solutions
  • You will provide thought leadership in highly complex projects / programs throughout the pre-sales and initial planning process
  • You will possess a detailed understanding of the end-to-end onboarding process for Cloud Managed Services customers
  • You will be considered an expert on PyraCloud, the SoftwareONE Cloud management platform
  • What we need to see from you

  • Background in Technology Services
  • Performed work within the relevant technology realm in a project or Managed Service delivery capacity previously
  • Understands the implication of change though the implementation of technology to the business
  • Strong structural work methods, multitasking and time management skills
  • Excellent problem solving and assertive consultative skills
  • Excellent project management skills
  • Demonstrated experience in business process analysis
  • Confident individual that’s highly motivated and results oriented
  • Experience in Service Delivery Management
  • Ability to converse with senior customer stakeholders
  • Desire to work in fast-paced, challenging environment
  • Excellent communications skills with the ability to manage challenging conversations in a professional manner
  • Listening to customers, probing for business process pains and opportunities, in an effort to meet or exceed their expectations
  • Methodical Approach
  • Good presentation skills
  • You have a passion for technology and see cloud technologies as a challenge
  • Active listener and effective communicator
  • Ability to prioritize and demonstrate relentless discipline in achieving goals
  • Proven ability to influence others and lead customer engagements
  • Strong ownership, bias for action and willingness to role-up your sleeves
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