Collections Analyst with English
HP Development Company
Bucharest, Romania
2 zile în urmă

Responsibilities :

  • Analyzes and recommends customer credit limits based upon credit scores.
  • Investigates potential credit fraud and works closely with internal security and business partners to resolve.
  • Resolves credit issues independently.
  • Negotiates down payment with customers and HP sales staff to allow customer to purchase above their credit limit.
  • Analyzes and researches customer's receivables account delinquency and determines the type of communication method to facilitate payment.
  • Resolves disputes related to customer payment on delinquent accounts and negotiates and ensures payment from customer.
  • Recognizes trends for non- payment and resolves issues by engaging internal partners.
  • Initiates the dispute resolution process with internal HP partners and follows issue and ensures resolution for HP and customer.
  • Analyzes at-risk customers and recommends account strategies to prevent delinquencies.
  • Education and Experience Required :

  • First level university degree with a focus in business or economics recommended or equivalent experience.
  • Typically 2-4 years of experience in collection.
  • Knowledge and Skills :

  • Intermediate written and verbal communication, negotiation, and conflict resolution skills.
  • Intermediate accounting knowledge.
  • Intermediate problem solving skills.
  • Basic computer skills.
  • Intermediate prioritization skills.
  • Basic understanding of risk mitigation tools.
  • Intermediate understanding of HP's order management process.
  • Intermediate understanding of HP's dispute management process.
  • Intermediate understanding of collection processes and financial concepts.
  • Intermediate influence skills.
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