Consultant (f/m) 2nd Level Support
MHP - A Porsche Company
6 zile în urmă


  • Receiving messages and requests via all defined communication channels (e-mail and ticket tools)
  • If necessary, recording the messages in the corresponding (ticket) tools
  • Defined availability with defined response times (service level agreements)
  • Direct consulting, answering and processing of messages and inquiries as far as possible
  • Documentation of messages, problems and solutions in appropriate tools (e.g. ticket tool, known-error database, etc.)
  • Monitoring and tracking of tickets
  • Error and logfile analysis, checking of aborted cronjobs and hostjobs, database changes, checking and fixing of interface problems, web services
  • Testing and restarting OC4J containers together with the infrastructure department.
  • Performing developer testing and load testing prior to a new release.
  • Ticket alerting to representative / service delivery manager when SLA is exceeded.
  • Reporting of service delivery
  • Dispatching or escalating complex requests to 3rd level support after technical analysis, if necessary
  • Communication and information of all stakeholders about application critical relevant issues and events (also by phone)
  • Communication of relevant anomalies, as well as optimization potentials to the representative / service delivery manager
  • Qualifications

  • Communication skills that allow you to inform, help and advise customers clearly and to liaise effectively within the project team
  • Problem-solving skills
  • Attention to details, as your managed reports will have a direct impact on the project controlling and also on the customer communication
  • Very good organizational and planning skills to coordinate the project team, as well as to assist the Service Manager or the customer directly
  • Very good knowledge of German language is a must
  • At a Glance

    MHP is a leading international management and IT consultancy. We develop pioneering mobility and manufacturing solutions for international corporations, established mid-sized companies and disruptive startups.

    Our consulting approach is uniquely holistic. We combine IT and technology expertise with deep management knowledge. That’s why MHP is the ideal partner for a successful digital overhaul.

    As digitization experts, we provide crucial analysis and cutting strategies to convert change processes into sustainable value.

    Over 2,500 MHP employees currently advise 300 clients worldwide. International service means international presence, and MHP has planted flags over the globe.

    We have 19 offices - eight in Germany and the rest in the UK, China, Romania, the US and Switzerland. But the same, central principle applies in every location - MHP : DRIVEN BY EXCELLENCE.

    Exclusive look behind the scenes

    Consulting is an extremely diverse field, with no two days the same. Every week presents new challenges. That’s not advertising speak - it's the truth.

    We’re proud of our achievements, and share them online. Take a look at our online channels for a taste of current events, expert interviews, videos, specialist articles and photo galleries.

    How to apply?

    With MHP you have a hand in shaping tomorrow, today. Apply now on our JobLocator. Please include all documents like cover letter, resume, references and project lists (if applicable).

    By the way, our recruiting team will review your application both in the context of the specified job, and also cross-departmentally.

    This way we can evaluate whether there is a suitable position for you anywhere at MHP.

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