CWT is a Business-to-Business-for-Employees (B2B4E) travel management platform. Companies and governments rely on us to keep their people connected anywhere, anytime, anyhow and across six continents, we provide their employees with innovative technology and an efficient, safe and secure travel experience.
Every single day, we look after enough travelers to fill more than 100,000 hotel rooms, while our meetings and events division handles more than 100 events every 24 hours.
CWT Romania is looking for Client Executive Associate. If you are interested in growing a career within the travel industry and fit the requirements outlined below we want to speak with you and you might be our new colleague! Most of all we expect you to have positive open minded, make it happen attitude I can, I do !
Main responsibilities :
Customer contract and performance measuremen tSupport to improve and optimize travel programProactive program optimization recommendationsRegular monitoring of the agreed SLAsWorking with the client to improve the local travel program through constructive communication programs
Local service delivery management Support implementation process inclusive implementation of internal Agency systems and tools / change management processOrganize and lead travel team discussionsSettlement of operational issuesEnsure that the client’s travel policy is considered and lost savings / Reason Codes are used accurately by the travel agents
Customer business plans and reviews Business plan development with clientBusiness reviews of travel program including : Analyze client travel spend dataContribute to the benchmarking of clients with similar travel profilesReview of booking parametersProvide industry trend information
Customer Communication Proactive communication with client’s country travel managerFacilitation clients training sessionsFacilitate cultural understanding of country specificsSupport change management
Local service delivery management Support implementation process, offline and onlineOrganize and lead operational team workshopEnsure that the client’s travel policy is followedMonitor data qualityReview of data and trendsDelivery of statistic reportsCRM completionNational Settlement process and reconciliationSecurity and Crises Management
Education : University Degree Economic Studies
3 years’ experience in client executive role
Background in Travel industry is considered a plus (TMCs, GDSs related activities, airlines)
Strong commercial understanding of business issues / opportunities
Strong analytical skills with ability to develop strategies, tactics and measurable implementation
Ability to explain complex situations or solutions competently and confidently
Ability to handle multiple projects simultaneously and assign priority according to company guidelines
Must be self-motivated, a proactive team player
Ability to organize, analyze details, prioritize and present information in an easy to understand manner
Excellent written and verbal communication skills
Fluency in English