The Local IT Technician is responsible for delivering on-site support on the hardware and software used by Ubisoft employees and when needed, also delivering basic training to end users.
The main and routine tasks of the Local IT Technician are
Offering on-site support to end users on hardware (workstations and printers) and standard software (Windows OS, office pack)
Ensuring Security teams best practices are applied on all workstations
Building and installing the new employees work environment
Ensuring proper meeting room configuration
Interacting with external vendors regarding repair of hardware
Delivering one-on-one or group classroom technical training to employees
Gathering employee satisfaction ratings through ticket surveys
Being proactive, identifying and communicating potential improvement to his manager
Ensuring the proper follow-up on issues and requests
Updating the knowledge base with newly diagnosed problems
Carrying out all other related tasks
Great sense of customer service
Good dexterity and ability to perform manual labor
Good listening and communication skills
Good organizational skills
Ability to make decisions quickly
Ability to work effectively in a fast-paced changing environment
Great team spirit
Good English skills (spoken and written)
Expertise in PC and laptop support and latest hardware news
Excellent knowledge of Microsoft operating systems
Excellent knowledge of the Microsoft Office suite
Good knowledge of printing materials
Good knowledge of networking, cabling
Good knowledge of SMS, Active Directory
Knowledge of multimedia equipment is an asset
Scripting ability (batch files, VBScript, PowerShell) is an asset
Knowledge of agile methodologies is an asset
Mac OS X knowledge is an asset
2+ years of experience in technical support to end users
College diploma in Information Technology, or equivalent experience
MCSE, MCSA or MCP certification is an asset
Benefits that you can enjoy :
Medical services to keep you safe and sound;
Meal tickets to use wherever you want;
Fresh fruit that are available in the office each week;
Various training and knowledge sharing programs, both in Romania and abroad;
Access to most of our games up to date for research and fun;
Team activities once a month : movie tickets or other fun activities;
Ubisoft Craiova has been an important component in strengthening the foundation of one of the first gaming companies ever established in Romania.
The studio has had experience in the development of video games since 2008 and now works on the production and testing of some of the biggest AAA brands of international reputation, such as Ghost Recon.
The studio is also a valuable collaborator to the Technology Group, which helps to develop tools, middleware and online solutions used in the Ubisoft games.
At Ubisoft we create worlds where people can express themselves, explore and discover new possibilities. We are always committed to enriching player lives with original and memorable gaming experiences.
You will get the opportunity to grow and collaborate with highly talented teams from around the world and work in an open environment where everyone is eager to share their knowledge.
Challenge accepted? Join us and create the unknown.