Tasks and activities
Provide solutions to IT related issues and handle customer requests in a pleasant and timely fashion, ensuring customer satisfaction.
Impact by delivering excellent service to our clients. Your main focuses are to analyze their IT related issues, guide and educate them about the processes, and apply remote support in order to ensure the productive workflow of their business.
Support our top customers using your specific language skills trough different channels such as telephone, email or chat.
English Advanced Required
German Professional Required
ITIL Skill Advanced
Flexibility / Adaptability Intermediate
Willingness to Learn Intermediate
relevant experience in a similar field (Service Desk, Help Desk or Customer Care)
an extra language knowledge on a support level
additional IT skills (Mac, Linux, PowerShell, and so on)
IT-related studies, courses, among others
Experience in this profession
What we offer
A colorful and dynamic work environment with a great diversity of people, cultures and business areas
An open culture that improves the quality of life
Learning and sharing that helps you to progress both professionally and personally
Part time and full time job opportunity
Full-timePermanent employee for indefinite timeFull-time 3 shifts (24 / 7) Office Work