Office 365 Support Engineer
Pyramid Consulting Inc UK ltd.
Bucharest, Bucharest, RO
5 zile în urmă
source : Recooty

Responsibilities

  • Be responsible for supporting technical Support of Exchange on-prem and Exchange Online (Office 365)
  • Data preparation for individual migrations
  • Conduct mailbox migration (planning, tracking and execution, including liaison with customer)
  • Conduct post migration troubleshooting and client remediation (Outlook 2010 & 2016)
  • Provide point for client support desk call escalation as required
  • Skills / Experience

  • Experience of supporting users in a Microsoft environment, ie configuring profiles in Outlook
  • Knowledge of email routing and managing users in a domain
  • Exchange (on line and on premise including hybrid configuration)

  • Office 365 migration skills specifically the design, plan and execution of large scale mailbox migrations to Exchange Online.
  • Exchange / Outlook 2010 2016 troubleshooting
  • Microsoft Excel skills for analysis / tracking
  • Attention to detail / comprehensive documentation and ownership of execution within defined timeline
  • PowerShell scripting knowledge for Exchange
  • Microsoft Skype for Business (Lync) skills on premise / cloud and voice (desirable)
  • Management of Microsoft Windows Active Directory and Azure AD
  • Knowledge and experience with Networking and Firewall
  • Technologies such as; Kemp, Citrix Netscaler and Juniper would be desirable
  • Ability to prioritise work under pressure, work without supervision and use initiative to ensure that deadlines are met
  • Excellent written and verbal communication skills (English essential / German essential

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