Backoffice gaming support: French & English
Franco Jobs
Bucuresti, Romania
16 zile în urmă

Ref number Req 00020490

Last day to apply 12-Apr-2019

Primary Location AFI Building 3

Description and Requirements

Join a back-office customer support team for our client, the largest user-generated online gaming platform, the #1 gaming site for kids and teens.

Recommended skills set :

Medium level of French and English (B2 in written and oral).

Availability for a full time schedule, covering shifts between 10 : 00 - 18 : 30, Monday - Sunday

Highly developed sense of integrity and commitment to customer satisfaction.

Demonstrated passion for excellence with respect to treating and caring for customers.

Ability to communicate clearly and professionally, both verbally and in writing.

Has "thick skin" and is able to handle complaints.

Has a pleasant, patient and friendly attitude

Strong self-organization, decision making and analytical abilities.

Strong detail orientation and communication / listening skills.

Possess a strong work ethic and team player mentality.

Descrierea jobului

On this role, you would :

Provide quality and professional responses to customers using both pre-generated content and personalized responses via email and chat.

Be adept at adjusting scripted information to match the customer’s needs / inquiry.

Thoroughly and efficiently gather customer information, determine and fulfill customer needs, educate the customer where applicable to prevent the need for future contacts and document interactions.

Provide quality service and support in a variety of areas including, but not limited to : account verification / assistance, billing, product knowledge, and system troubleshooting.

Assist in identifying, tracking and escalating trending issues.

Continuously evaluate and identify opportunities to drive process improvements that positively impact the customer’s experience.

Become proficient in multiple tool platforms in order to gather, record, update, and relay relevant data to a customer’s inquiry, supervisory escalation, or internal team contact.

Be familiar with the client's moderation guidelines to know when content or an account needs to be removed or banned, or escalated to the mod team

We offer :

  • Stable job - permanent labor contracts
  • Above average fixed salary, performance bonuses, night shift extra-payment
  • Monthly meal tickets
  • Internal French language classes for our employees
  • International career - paid training and international career opportunities
  • Multilingual exposure - improve your spoken and written language skills
  • Inspiring and fun environment - our offices have become known for their innovative, fun and pleasant design. Enjoy our relax and play areas!
  • Community projects want to make the world a better place? We run CSR (Corporate Social Responsibility) events all year long
  • Private medical insurance coverage we work with one of the best suppliers, Medlife Medical Center where you will benefit from a Professional Package
  • Special discounts across variety of Banks, Telecoms, Gym & Fitness centers and more
  • English

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