1st Level Retail Software Systems Analyst - Spanish
NetSuite Inc.
Bucharest, Romania, RO, RO
4 zile în urmă

Job Description - 1st Level Retail Software Systems Analyst - Spanish (19000OUE) Preferred Qualifications

1st Level Retail Software Systems Analyst - SpanishPurpose Statement : Ø Come join the Micros Retail Global Business Unit by Oracle -

one of the leaders of the worldwide IT industry and the Nr. 1 Employer in Romania in 2017. Mandatory Skills / Job Specifications : Ø 1 -

2 years previous experience in IT or Corporate Support environmentØ Fluency in Spanish (both written and verbal) >

minimum required B2, ideal C1Ø Fluency in English (both written and verbal) >

minimum required level B2, ideal C1Ø Team Player MentalityØ Desire to participate in and support the changeØ Solid Professional AttitudeØ Technical Troubleshooting SkillsØ Proven remote support know-

howØ Customer orientated Communication SkillsØ Availability to work in normal and late shifts (night shifts not required)Ø Availability to work in weekend shifts (compensated as overtime or free day)Essential Functions / Responsibilities : Ø Log and manage support requests received via telephone and email from external customers, within the specified time Provide remote technical software support to clientsØ Classify and make an initial assessment of incidents / service requestsØ Analyze problems / situations, and understand problem impact on client businessØ Extensively troubleshoot and document cases and provide L1 resolutionsØ Route all L1 non solvable incidents / service requests to the appropriate level support, based on agreed service levelsØ Update the call logging system (ensuring that full and concise details of the nature of the incident are recorded) and provide information for 2nd Level Support Teams and 3rd Party Service Partners, this includes providing and testing hardwareØ Track incidents on all channels and provide Monitoring coverage of the client systemsØ Support on site technicians by till installation and set upØ Follow and contribute to the extension of the project knowledge base instructionsØ Identify opportunities for improvement in Oracle Micros System and procedures, making appropriate recommendations to your Shift Supervisor / Line ManagerØ Ensure agreed Incident handling SLAs are respected Nice to have : Ø Experience of working within a similar support role, ideally within the retail sectorØ Specialized know how on Windows, Network, DatabasesØ Understanding of SQL Database and Linux platformsØ Understanding of how Networks workØ Technical Degree or equivalent studies Good to know : Ø Overtime compensation opportunityØ Multicultural environment -

team based in Bucharest, Iasi & BerlinØ Possibility to extend the knowledge in the IT IndustryØ Shifts avoid traffic peak hoursWe take care of each member of in our team through diverse benefits, including : Ø Recognition and rewards proportional to performanceØ Attending technical trainingØ Access to an enormous array of learning resources like different learning platforms (Lynda, Safari Books and other)Ø Top-

tier medical insuranceØ Having a real impact while doing what you love Job Description created in collaboration with team members & hiring manager.

From Oracle to culinary school and back again. Bonnie Carlson Kaypaghian uses the skills she learned to create recipes for her daughter’s Type 1 Diabetes and has written a cookbook to share with the world. #LifeatOracle

Jill Hulme, Director of Strategic Initiatives Marketing, overcame the impossible and transformed into a triathlete. She applies her fearlessness and determination to #LifeatOracle

Detailed Description and Job Requirements As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs.

This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services.

A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.

In this role, you will provide guidance and real time resolution on a wide range of technical and non-technical customer issues including, but not limited to : product compatibility and configuration, license reconciliation, support entitlements and validation, invoice and shipping inquiries, electronic support troubleshooting and product availability.

Also, you will be the point of contact for new customers, introducing and educating them on Oracle as a whole. You will also have the opportunity to gain knowledge of specific product areas within our core technologies and / or applications.

Prior working knowledge of or the desire to quickly learn about Oracle Financials, Oracle Service, ITS, Imaging, GSR, the World Wide Web, internal knowledgebase, MSOffice tools and our Electronic Support Service Offerings.

In addition, you will need to understand the use of operating systems, hardware environments, software, networking, Oracle products and how they all interrelate in a customer environment.

Bachelors degree, an ideal candidate will demonstrate excellent communication skills, demonstrate prior abilities to be an effective team player, and will demonstrate commitment to ensuring customer success.

As part of Oracle's employment process candidates will be required to complete a pre-employment screening process, prior to an offer being made.

This will involve identity and employment verification, salary verification, professional references, education verification and professional qualifications and memberships (if applicable).

As part of Oracle's employment process candidates will be required to successfully complete a pre-employment screening process.

This will involve identity and employment verification, professional references, education verification and professional qualifications and memberships (if applicable).

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