SAP started in 1972 as a team of five colleagues with a desire to do something new. Together, they changed enterprise software and reinvented how business was done.
Today, as a market leader in enterprise application software, we remain true to our roots. That’s why we engineer solutions to fuel innovation, foster equality and spread opportunity for our employees and customers across borders and cultures.
SAP values the entrepreneurial spirit, fostering creativity and building lasting relationships with our employees. We know that a diverse and inclusive workforce keeps us competitive and provides opportunities for all.
We believe that together we can transform industries, grow economics, lift up societies and sustain our environment. Because it’s the best-run businesses that make the world run better and improve people’s lives.
HANA Enterprise Cloud Delivery runs the SAP Cloud powered by HANA and is responsible for services and support for operations of customer business systems and applications embedded in an international delivery approach.
Beside day to day administration we are part of strategic projects for new technologies as reference for SAP customers.
The HEC Delivery Team is currently located in Germany, India Mexico and Hungary and is now expanding its operations and support team to Romania.
HEC Delivery has 24 / 7 responsibility for incident Priority 1 and Priority 2 handling, escalations, problem management and continuous improvement.
It is also the interface to SAP Active Global Support and to Customer Operation Control Centers. Service and Demand Management for Tools & Processes used inside HEC organization.
Interface to various SAP development units, mainly Cloud Lifecycle Management tools
For our HEC Delivery location in Bucharest we are looking to build a new team of SAP Technology Consultants to support the SAP Cloud powered by HANA for customers across EMEA.
SUMMERY AND ROLE INFORMATION
As an SAP Technology Support Engineer you will :
Work in shifts which may include weekends or public holidays as required by the project
Deliver 1st and 2nd level support consulting services
Be in direct contact with the customer via phone, email or ticketing system
Be responsible for Service and support of SAP Cloud powered by HANA Customer Landscapes
Operate SAP technology based system landscapes to achieve ambitious SLA requirements
Work in alignment with the company procedures to ensure an efficient and quality service
Be responsible for proper documentation, definition of technical operational concepts and guidelines for the implemented SAP landscapes
Create and implement change request documentation
EXPERIENCE / ROLE REQUIREMENTS
Bachelor or Master Degree Student in Computer or Electronics & Communication Engineering / Computer science / Information Technology systems / Computer applications / IT Business Systems
Certification in SAP BASIS is an advantage (if not, should be able to complete the certification)
Knowledge of enterprise-level applications and understanding of Global Delivery model
Technical Skills (advantage)
Previous relevant experience in Support Engineer, Database Administrator or BASIS consultant role
SAP BASIS Strong Knowledge and Hands on experience of Technical Planning, Installations, Upgrades, Maintenance etc.,
Technically fluent in Databases (Oracle / DB2 / SQL Server / MaxDB / Sybase / HANA ) administration, Operating Systems (Unix / Windows / Linux), hardware technologies (IBM, HP, Intel)
Experience in Performance tuning, Technical reviews and Audits
Knowledge of High Availability / Disaster Recovery Strategy
Knowledge of SAP Technologies; e.g. SAP Netweaver or HANA based systems, Solution Manager; BusinessObjects, BusinessObjects Data Services.
Experience in communication with customers and managing expectations
Strong customer focus and service minded
Strong communication and networking skills
Good analytical and solution oriented thinking
Good team player and ability to work effectively in international and virtual teams
Continually develop SAP solution core skills and business knowledge based on accumulated experience;
Able to provide knowledge transfer from certain technology areas
Proactive in learning and highly self-motivated
Proficiency in written and spoken English