Senior Consultant (f/m) Partner Support Professional
MHP
Cluj Timisoara
4 zile în urmă

Tasks

  • Qualified acceptance of problems and questions regarding the partner connection of Porsche Specialists and external partners by phone or e-mail (first-level support)
  • Analysis, categorization and prioritization of requests
  • Involvement of relevant bodies in the event of escalations
  • Close cooperation in the identification and transfer of complex fault messages to the advanced second-level support of Porsche AG
  • Documentation of the solutions provided
  • Monitoring and reporting incl. status via connections from external partners
  • Support of the operational application process including examination of customer requirements, compliance requirements (e.
  • B. TISAX or IT-DLV) and ongoing coordination with Porsche IT for the technical connection

  • Regular synchronization with the consulting Service Center Partner connection and cooperation with optimization potentials in the overall process
  • Qualifications

  • Completed (university) studies in Business Informatics, computer science or training in the IT sector
  • Fluent German and English skills in spoken and written
  • Strong communication skills and a solution-oriented, proactive way of working as well as joy in dealing with the customer
  • Safe handling of Windows 10, Microsoft Office 365, MS Teams, ATC Suite (JIRA / Confluence)
  • Understanding of the Porsche partner connection including systems, processes and contact persons
  • High degree of personal responsibility, organizational skills and reliability
  • Raising awareness of data protection and data security
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