The Upstream Operations Business Analyst will work in the Coverage Architecture Upstream Team which will be part of the Upstream Operations Team.
This team, along with the Downstream Operations Team, are two components of Digital Operations Team, which ensures the end-to-end operational support for products that are delivered to Sustainalytics clients.
The Coverage Architecture Upstream Team will be responsible for continuous improvement, strategy, and expansion of universes, for overall universe management, supporting the product launch or expansion with any overall changes that are required in the cross-products processes.
The team will be also responsible for oversight and amend the operational processes that are not related to products’ specific requirements, but which require strategic expansion or improvements, 3rd party data knowledge, financial markets, and business-related expertise.
Analyze and document the operational business requirements related to new or existing products that have cross-product impact
Assess, analyze and document the cross-product impact of change proposals related to operational architecture managed by the team
Monitor quality of Upstream Team’s cross-product output and maintain close collaboration with active stakeholders involved in the cross-product flows
Support stakeholders with operational methodology clarifications via several communication channels (email, tickets, calls)
Collaborate with Downstream team to review the cross-product operational processes and tools, and recommend quality and efficiency improvement solutions
Propose and support (from design perspective) the automation tools to increase implementation and QA efficiency for the cross-product processes.
Keeps complete and up-to-date documentation of cross-product business requirements and of the operational processes that support the respective requirements
Communicates in due time to the Downstream Operations Team any changes of the existing cross-product or design requirements
Assess the cross-product oriented feedback from Downstream Operations Team and collaborate with decision makers regarding the necessary changes or improvements in the current processes
Ability to comprehend complex business requirements and define end-to-end operational processes that support the business needs in a timely and efficient way
Experience with stakeholders’ management in a dynamic environment
Excellent communications skills and ability to create and maintain relationship with stakeholders
Familiar with Financial Markets environment, instruments and mechanisms
Proficient business English oral and writing skills (the company’s working language is English)
Experience with process documenting activities and tools (MS Visio, SOPs, process maps, diagrams etc.)
Proficiency in using Office package (Word, Excel, Power Point)
Data management background (basic knowledge related to data manipulation)
Experience with process management or change management would be a big plus
Sustainalytics is a Morningstar company dedicated to responsible investment with over 25 years' experience in ESG research and ratings.
With an extensive client base across asset managers, asset owners and investment banks, our mission is to provide the insights required for investors and companies to make more informed decisions that lead to a more just and sustainable global economy.
As Morningstar’s ESG center of excellence we are responsible for driving both the commercial success and innovation of its ESG products as well as its overall ESG strategy.
In these times, we rely on virtual team meetings and management practices, as well as a remote buddy program, to support a smooth integration in our virtual offices.
New team members are onboarded and start their first day with the company from the safety of their homes.
For more information, visit www.sustainalytics.com