Are you the one we are looking for?
Inviting applications for the role of Investigator in Content Moderation Senior Process Associate English On Site Bucharest!
In this role, you will be responsible for moderating egregious content viz. child abuse, pornography, hate speech etc along with managing sensitive Escalation triage, proactive investigations, fraud investigations RCA, escalation direction to appropriate teams, escalation team support
Moderation & Investigation of sensitive content which includes child abuse, pornography, hate speech, frauds, and other egregious work etc.
as per the policies and guidelines
Responsible for the Root cause analysis exercises and take ownership of the performance improvement as per assigned action plan
Handling escalation cases and direct it to the appropriate support teams
Recognize trends and patterns and raise issues timely
Use market specific knowledge, signals and insights to spot and scope scalable solutions to improve the support of our client’s community of gamers
Accountable for performance standards (Efficiency, Quality) in a weekly manner
Contribute towards Insight generation / Value add for the business
Working parallelly with the client POCs regarding the product, process, policy
Qualifications we seek in you!
Relevant experience in content moderation / Trust and Safety experience
Interest in playing PC games and acumen towards gaming terminologies & Industry
Minimum C2 proficiency in English CEFR
If selected for bilingual language native proficiency in the selected language
Must be able to work on a flexible schedule (including weekends)
Basic PC skills (Internet navigation, Microsoft Excel, Word, PowerPoint)
Comfortable with dealing with routine work quickly and at a high standard
Preferred Qualifications / Skills
Culturally aware of the regional trends
Experience in playing PC games (PUBG / BGMI, Fortnite, COD) etc.
Must be detailed oriented, well organized and a self-starter
What can we offer?
Stable job offers - employment contract
Work in a multicultural and diverse environment with employees from over 30 countries
Genpact supports professional trainings and great career development opportunities
Free access to our award-winning learning platform
Benefits such as Meal Tickets, Medical Services, Insurance, additional vacation days or partner discounts