Customer Experience Insights Specialist
3 zile în urmă
source : EJOBS GROUP

Candidatul ideal

Grow Faster. Think Bolder. The Marketing Team oversees the eMAG brand and continuous growth of business through promotional campaigns, sales events, launches, loyalty programs, while ensuring a high standard experience for all customers.

With us, you won’t just be gaining experience. You’ll obtain determination, agility and a new perspective that will propel you towards your professional ideal.

Let’s meet if you have these skills :

  • Customer centric mindset
  • University Degree in Economy or other relevant subjects;
  • 1+ years of working experience in data analysis, ideally within a very large data set environment.
  • Strong Excel, Qlikview and analytical skills;
  • Highly organized, task focused while juggling multiple priorities in a fast-moving environment;
  • Constructive approach toward problems;
  • Eye for detail, capable of spotting flaws in processes and data inconsistencies;
  • Self-starter who can think strategically and collaborate with others and the team;
  • Experience in retail industry or e-commerce sites would be an advantage.
  • Descrierea jobului

    What will you do in our team?

  • Prepare the analysis framework by extracting the relevant data from different internal data sources;
  • Monitor performance and quality of result data, plan for improvements;
  • Interpret and summarize campaign analysis findings, so they could be easily communicated throughout the organization;
  • Prepare ad-hoc reports and draw conclusions related to customers’ behavior or satisfaction and different touchpoints’ assessment;
  • Set up new reports with BI / DS teams based on stakeholders’ requests and develop the existing ones;
  • Identify and interpret trends or patterns in complex data sets;
  • Using various analysis techniques, explore data to uncover in-depth insights as well as compute key business indicators to put campaign results into context;
  • Lead discussions with the technical teams to improve some procedures and to find new solutions for effective processes.
  • Enjoy the benefits of working with us :

  • Competitive salary;
  • A flexible budget for meal tickets, internal tourism, retirement plans, foreign languages courses or various other options;
  • A medical subscription at Medicover or Medlife;
  • 2 unique discount codes for shopping at eMAG and Fashion Days at convenient prices;
  • Discounts at various partners : banking, mobile, dental medicine, wellness or coffee houses;
  • The Bookster library - you choose what you want to read and you’ll receive the books at the office;
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