Graduate: Customer Operations Specialist with German
HP Development Company
Bucharest, Romania; Sant Cugat del Vallès, Spain
4 zile în urmă

Responsibilities :

  • Acts as a first point of contact for regular, on- going customer accounts ( B2B) on daily operational matters.
  • Resolves operational issues that may arise from the end-to-end sales process (e.g., order status, returns, and deliveries, invoicing, returns, and financial post-sales programs).
  • Collaborates with other functions and organizations to resolve issues (e.g., sales teams, supply chain, logistics) as they relate to customer support.
  • Education and Experience Required :

  • First level university degree or equivalent experience.
  • Native German language.
  • Typically 0-2 years of related experience (e.g., supply chain, customer service, procurement, financial management).
  • Knowledge and Skills :

  • Good communication skills with ability to convey low to medium impact messages clearly (verbal, written and presentation) to internal and external peers.
  • Mastery in English and German.
  • Basic problem-solving and analytical skills.
  • Basic knowledge of the end-to-end process of sales operations.
  • Basic knowledge of local legal compliance issues.
  • Ability to structure and apply basic organizational skills to manage daily operational issues.
  • GRAD

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