Technical Support Engineer - MS Dynamics Power Platform
Wipro Limited
Bucharest, RO
6 zile în urmă

Good news for today : Wipro Tecnologies is epending their team of Technical Support Engieneers!

Are you intrested? Then do not hesitate to apply!

Requirements :

  • Four year degree in business, accounting, math or MIS or related equivalent work experience.
  • At least 2 year of technical support experience.
  • Has a highly detailed, thorough understanding of the knowledge / skill area and is able to apply it with effectiveness in the position.
  • Proficient knowledge of supported Operating Systems (i.e. Windows 8, Windows 10 and databases (i.e. SQL)
  • Proficient Knowledge of Microsoft Word and Microsoft Excel.
  • Roles and Responsibilities :

  • Responsible for delivering, Dynamics CRM Online, Dynamics CRM On-Premise and Parature.
  • The primary focus will be ensuring that all Microsoft customers and partners are very satisfied with the effectiveness and efficiency of the support they receive.
  • Utilizing knowledge of the customer environment, they will deliver timely and high quality incident resolution focusing on root cause analysis, prevention, and knowledge transfer.
  • They will effectively manage cases and sub-cases to ensure timely and high quality communication with customers and partners and resolution of all issues.
  • They will develop a relationship with their technical peers for the solution they support and related technologies in order to ensure improved collaboration and satisfaction in support.
  • Perks :

  • Opportunity to work in a fast growing company and in a multinational environment
  • Opportunity to grow in the organization and build a successful career path
  • Relocation assistance
  • Access to a variety of benefits
  • Personal and professional development through a variety of training programs (hard / soft skills)
  • Competitive salary package
  • Would be nice to have :

  • Microsoft Technical Certification (MCP certification) in 4-6 months
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