Job Description Job responsibilities : -Record / upload disputes from various channels and assign the correct dispute code from the standard set of codes;
Capture additional information (from dispute originator or third party) and / or detailed problem explanation and register in the system;
Stop invoice from further being produced (if applicable) by flagging this in the system;-Contact relevant stakeholder if required (by phone / email / fax if external, or by workflow if internal) in dependent on the dispute resolution procedure;
Investigate dispute, verify corrective steps and share the solution proposal with relevant stakeholders;-Take actions regarding the shared solution with stakeholders, record solution details in the system and close the dispute;
Analyse dispute root source and cause by downloading and assessing invoice dispute management reports from the system;-Identify problems and summarise possible corrective actions;
Communicate root causes that come from a local department to local F&A and Local Dispute Coordinator;-Support the Invoice to Cash process manager and Payment allocation Team Leader in achieving the process objectives;
Deliver service in line with agreed controls and procedures;-Strive for high levels of customer service. Qualifications -
Written and spoken ability to communicate in Greek for client interaction (B2-C1);-Good English (B2);-Relevant experience in collection or a similar field (customer service) is a plus;
Experience with accounting systems, cash applications, customer service, SAP would be a plus;-Competent Microsoft Office user : Excel, Word and Power Point;
Ability to solve urgent matters and work under pressure;-Ability to prioritize and schedule workload;-Reliable, active approach striving for process improvement;
Responsibility, accuracy;-Team player.
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