The Network Operations Authority provides expert knowledge to monitor, operate and manage efficient and effective networks fulfilling the company's strategy.
The Network Operations Authority focusses on monitoring network nodes, executing event / incident management, configuration, escalation, release and deployment and 3rd party management activities, ensuring a high quality, reliable network service is available to our customers.
Typically reports to Senior Network Operations Manager.
Job Responsibilities :
Assists, advises and executes network operations (project initiations, system requirements, incident management and cost base management;
operational excellence), solves problems through development of methods and approaches within defined policies.
Drives the delivery of the roadmap to ensure the availability, performance and scalability of the network systems and to support the achievement of the Network Operations strategy.
Works effectively with colleagues across the delivery of preventive maintenance and acceptance tests.
Ensures other activities are conducted according to the highest level of operations standards in line with KPIs, (e.g.
making sure planned outages don't exceed the given time limit).
Contributes to ensuring end to end Customer Service assurance with focus on high availability, minimum restoration times and customer management.
Supports the process of ensuring customer SLA delivery, service vvailability, quality and continuity assurance.
Assists with consolidation of Service Assurance function for IT and Networks, (incidents, problem and change management) for both fixed and mobile.
Supports senior leaders resolve complex or novel network challenges and ensures the team update Customer Care / Account / Service Managers in line with processes.
Maintains solid relations and provides clear vendor and partner management, controls the scope of maintenance contracts and any kind of managed service contracts related to network and operations as well as the associated budget.
Uses best practice knowledge to plan, schedule, implement and test new services, new features and network expansions.
Understands the needs and ensures actions and escalations are routed / highlighted as necessary, (both internally and / or externally), to achieve service restoration in case of faults.
May provide informal guidance to junior staff.