Renewal Representative - Polish-19000IV6
Department Description :
Oracle provides the world's most complete, open, and integrated business software and hardware systems. Oracle Digital Renewal Center is one of the largest support groups in Oracle Romania Organization and manages Oracle support contract renewals for all 4 global regions : Asia, Europe, North America and Latin America.
Distinguishing Characteristics :
Support Renewal Representative II has at least two years customer service experience within the software and / or related services industry.
Core characteristics include : Demonstration of strength and confidence in interpersonal communications and diplomacy; Self-motivation
Ability to acquire new skills quickly; Effective management of multiple tasks and priorities.
The Support Service Renewals Specialist will be responsible for ensuring the successful renewal of Support Service Contracts for existing small / medium-
sized customers and handling any resulting queries that the customers may have about their contracts.
QUALIFICATIONS : Technical :
Detailed Description and Job Requirements
Drive the renewal of Oracle's contracts to existing customers.
Responsible for timely renewals for small to medium-sized customers in assigned territory. Educate customers on business practices and any associated contractual implications.
Ensure customer awareness and understanding of applicable elements of Oracle's portfolio. Meet productivity expectations on outbound calls for renewals.
Manage exceptions for customers with issues that may delay or inhibit renewals. Identify and transfer leads to sales representatives for top-
tier opportunities. Accurately forecast business targets and opportunities in territory.
2-5 years experience in sales or related area. Duties and tasks are standard with some variation. Completes own role largely independently within defined policies and procedures.
As part of Oracle's employment process candidates will be required to successfully complete a pre-employment screening process.
This will involve identity and employment verification, professional references, education verification and professional qualifications and memberships (if applicable).