Job Description :
Imagine a day at Stefanini - Take a look!
Providing support to clients (via email and phone) regarding technical issues : password reset, Internet connectivity issues, emailing options etc.;
Logging remotely to client’s computer and help them solve software issues;
Documenting issues that you deal with on a daily basis into the ticketing system;
Troubleshooting hardware, software and network related issues;
Escalating problems to the next level of support when necessary;
Help the client with all the necessary information.
GERMAN speaker and looking for a job? Explore our career opportunities!
Your path to success requires :
GERMAN advanced level and ENGLISH knowledge at least medium level;
Motivation for learning new information;
Previous successful customer service experience is considered an advantage;
Strong written and oral communication skills;
Able to communicate problems / issues to customers in a non-technical manner.
You will be awarded for your success with :
Attractive salary package;
Contract for unlimited period of time;
Up to 27 days Annual Vacation;
Bonus for referring new colleagues;
Private Medical subscription;
Public transportation reimbursement;
IT and Soft skills training provided by our specialists;
Opportunity to develop a career within a stable multinational environment Trainer, Quality Analyst, Team Leader, Project Management, Infrastructure or Application Developer Specialists etc.;
Friendly, fun and young team.
Skills : English, German