Customer Care Agent with French and English
Franco Jobs
Bucuresti, Romania
20 zile în urmă

Requirements

  • Fluency in French and English
  • Availability to work in afternoon and night shifts
  • Knowledge of basic computer operations
  • Courteous with strong customer service orientation
  • Strong problem solving / troubleshooting skills
  • Wireless or Telecom experience may be an asset
  • Responsibilities

  • Greet Consumers in a courteous, friendly, and professional manner using the procedures described by the custumer.
  • Listen attentively to Consumer needs and concerns and demonstrate empathy
  • Clarify Consumer requirements and probe for and confirm understanding of requirements or problem
  • Resolve Consumer requirements through first contact resolution
  • Confirm Consumer understanding of the solution and provide additional Consumer education as needed
  • Effectively transfer misdirected Consumer requests to an appropriate party
  • Contribute ideas on ways to resolve problems to better serve the Consumer and improve productivity
  • Update Consumer records
  • Maintain broad knowledge of products, pricing, promotions, procedures, and other important issues through management communications, team meetings, focus groups, formal training, and customer Help Systems (among other tools)
  • Other info

  • Stable job - we offer permanent labor contracts
  • Flexible time - we offer flexible work schedules, with 8 hours per day
  • International career - we offer regular training (TELUS Academy) and international career opportunities
  • Multilingual exposure - we serve international clients daily; join us and improve your spoken and written language skills with native speakers
  • Positive environment - we care about the well-being of our employees, invest in their development, encourage fun and team building initiatives
  • Community projects; we run CSR (Corporate Social Responsibility) events all year long. Make the world better, together with us!
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