The Role and Accountabilities :
Provide support to the Global Fraud Manager in France to ensure aduequate processes are in place to prevent and detect misconduct and fraud
Ensure adequate due diligence and risk assessment processes are performed when on-boarding new customers
Ensure that customers are periodically assessed for fraud risk; 1) each year; 2) when the magnitiude of the business changes materially;
3) when red-flags’ indicating poor compliance with regulatory requirements are onserved; and, 4) when regulatory change increases our vulnerability to customer non-compliance
Ensure that the Colt business in France takes adequate steps to prevent fraudulent use of its network and services, and as provider of critical national infrastructure
Ensure that the business is aware of, and complies with its’ legal and regulatory requriements
Interact with the French business and coustomers, in French, to ensure we are protecting Colt’s assets and reuptaion by preventing and detecting misconduct and fraud
Ensure effective customer on boarding processes are maintained for all new customers and that complete records of the approval process are maintained
Manage programs for combating fraud in France, including premium rate fraud, dial through fraud and artificial inflation of traffic
Escalate approvals to the Risk Committee, in line with policy, as required
Assist the Global Fraud Manager to maintain relationship between Colt and major anti-fraud bodies, e.g. AFMM (Association Française Multimedia Mobile), DGCCRF (Direction Général de la Concurrence de la Consomation et de la Répression des Fraudes) and the International Telecoms Risk Forum
Liaise with local Government agencies, industry bodies; local authorities, security services vendors, professional security organisations, other temlecoms providers and customers
Monitor operational Key Performance Indicators (KPIs) for all the relevant aspects of the governance of the controls to ensure compliance with applicable law, regulations and Colt fraud policies
Ensure the logging and reporting of any compliance exceptions together with design of appropriate remediation plans to resolve actual, or potential, non-compliance issues.
Ensure the timely update of the reverse directory of phone number allocations
Ensure regular monitoring of the Customer Complains Database (33700) and recommend contracts that should be ceased as necessary
Investigate complaints of misconduct.
Contribute to systems development and maintenance
Interactions with enterprise, reseller and wholesale customers
Involvement in payment blocking and number suspension
Supporting development of Anti-money laundering frameworks for Premium Rate Services (PRS)
What you will to Succeed
French Language skills - Oral and Written
Strong analytical & problem solving skills
Posses a strong attention to detail
Excellent oral & written communication skills
What we offer :
Colt is a growing business that is investing in its people. We offer skill development, learning pathways and accreditation to help our people perform at their best, regardless of role and location.
In addition to offering competitive salaries and incentive plans, a range of benefits and local rewards packages are offered to staff.
Colt recognises the importance of a work life balance.
Some benefit examples are :
Flexible working and relaxed dress code
Two days annually to spend on volunteering opportunities
Private medical insurance
Access to a virtual business school for on-going learning
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