Fraud Analyst supporting the French Market (Romania)
Colt Technology Services Group Limited
Sibiu,
32 zile în urmă

The Role and Accountabilities :

  • Provide support to the Global Fraud Manager in France to ensure aduequate processes are in place to prevent and detect misconduct and fraud
  • Ensure adequate due diligence and risk assessment processes are performed when on-boarding new customers
  • Ensure that customers are periodically assessed for fraud risk; 1) each year; 2) when the magnitiude of the business changes materially;
  • 3) when red-flags’ indicating poor compliance with regulatory requirements are onserved; and, 4) when regulatory change increases our vulnerability to customer non-compliance

  • Ensure that the Colt business in France takes adequate steps to prevent fraudulent use of its network and services, and as provider of critical national infrastructure
  • Ensure that the business is aware of, and complies with its’ legal and regulatory requriements
  • Interact with the French business and coustomers, in French, to ensure we are protecting Colt’s assets and reuptaion by preventing and detecting misconduct and fraud
  • Ensure effective customer on boarding processes are maintained for all new customers and that complete records of the approval process are maintained
  • Manage programs for combating fraud in France, including premium rate fraud, dial through fraud and artificial inflation of traffic
  • Escalate approvals to the Risk Committee, in line with policy, as required
  • Assist the Global Fraud Manager to maintain relationship between Colt and major anti-fraud bodies, e.g. AFMM (Association Française Multimedia Mobile), DGCCRF (Direction Général de la Concurrence de la Consomation et de la Répression des Fraudes) and the International Telecoms Risk Forum
  • Liaise with local Government agencies, industry bodies; local authorities, security services vendors, professional security organisations, other temlecoms providers and customers
  • Monitor operational Key Performance Indicators (KPIs) for all the relevant aspects of the governance of the controls to ensure compliance with applicable law, regulations and Colt fraud policies
  • Ensure the logging and reporting of any compliance exceptions together with design of appropriate remediation plans to resolve actual, or potential, non-compliance issues.
  • Ensure the timely update of the reverse directory of phone number allocations
  • Ensure regular monitoring of the Customer Complains Database (33700) and recommend contracts that should be ceased as necessary
  • Investigate complaints of misconduct.
  • Contribute to systems development and maintenance
  • Interactions with enterprise, reseller and wholesale customers
  • Involvement in payment blocking and number suspension
  • Supporting development of Anti-money laundering frameworks for Premium Rate Services (PRS)
  • What you will to Succeed

  • French Language skills - Oral and Written
  • Strong analytical & problem solving skills
  • Posses a strong attention to detail
  • Excellent oral & written communication skills
  • What we offer :

    Colt is a growing business that is investing in its people. We offer skill development, learning pathways and accreditation to help our people perform at their best, regardless of role and location.

    In addition to offering competitive salaries and incentive plans, a range of benefits and local rewards packages are offered to staff.

    Colt recognises the importance of a work life balance.

    Some benefit examples are :

  • Flexible working and relaxed dress code
  • Two days annually to spend on volunteering opportunities
  • Private medical insurance
  • Access to a virtual business school for on-going learning
  • Business mentoring
  • Job Segment : Telecom, Telecommunications, Law, Compliance, Data Center, Technology, Legal

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