Order Management Senior Analyst with German (f/m/d)
SIG Combibloc Services S.R.L.
Cluj-Napoca, Romania
6 zile în urmă


  • Entering customer orders and demands in SAP
  • Checking plausibility and alignment with customer regarding the real demand (volume and timing)
  • Checking all customer materials with in the daily routine.
  • Reconcilement of confirmed orders in regards of production and delivery date and in case of discrepancies coordination and alignment of solution with customer and material planning.
  • Run escalation process if no agreement can be found

  • Date / order confirmation to customer, tracking and creation of order on hands and stock lists
  • Active managing all customer materials updating the new designs and deactivating the old versions
  • Control of customer specifications for production and analyze of disposition-parameters per customer
  • Coordination of order releases with dispatch
  • Tracking of sleeves and cylinders stock and if required discussion with the customer for delivery / scrapping
  • Interface for Supply chain : Material planning, SCM-Account Management, Sales, Dispatch, Production planning, Demand planning at the plant sites

  • 2 plus years of experience in customer services and order management field
  • Good knowledge of MS Office knowledge (Excel, PowerPoint, etc.)
  • Experience in SAP (MM / PP / SD) is an advantage
  • Fluency in German and English is a must

  • Explains complex information and contexts in a comprehensible way
  • Listens actively and checks if there is a mutual understanding
  • Knowing and understanding the needs of the internal and external customers
  • Maintaining a close relationship to the customers, reacting quickly and effectively to customer demands
  • Proactive and cooperative in communication by initiating and managing tasks in an engaged manner
  • Knows how to adapt the communication to the target groups
  • Able to manage high workload in a demanding and stressful work environment. Keeps overview and track on the given tasks
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