Customer Service Advisor Romania
As a Customer advisor in our team, you will :
Ensure the customer relationship by call in order to respect the defined level of service quality :
give priority to customer incoming calls;
ensure service continuity;
adapt the call duration depending on customers;
prepare the discussion before realizing outgoing calls (prepare answers, define the aim of the call);
give an answer at any customer inquiry;
Ensure order management and customer portfolio monitoring :
take into account the initial need of customers, answer by proposing (if necessary) alternative solutions and giving information on scheduled ship date;
validate and record orders according to available offers for this customer (products and services) according to instructions;
if necessary, plan shipments (schedule orders) with the customer and optimize logistics resources;
execute effectively specific offers, orders and process specific related activities;
manage customer order portfolio;
Ensure liaison and additional action of field / commercial teams :
bring support to sales force, track and execute actions in this scope.
We would like you to bring to the team :
native in Romanian language and intermediate in English.
strong communication skills and customer orientation.
previous experience in a similar role would be a strong advantage.
negotiations skills & problem solving attitude.
In Michelin, we offer :
A multicultural environment based on respect and transparency;
Commercial bonus, rent support;
Meal vouchers and lunch discount;
Private medical subscription;
Deduction of vacation costs;
Dedicated commercial offers from our partners;
How we recruit :
Once you submit your application, one of our recruiters reviews it. If your profile fits our role :
We have a phone call to get to know each other;
We hold assessments to see your language skills and competencies;
We meet in a face to face (or online, depending on the context) interview, with a recruiter and the hiring manager.
Pass all stages with flying colors, and we’ll send you an offer.
Be part of a team in which you are empowered and supported to reach your full potential.
With passion, enthusiasm and pride, we can build the future together. Choose to grow with Michelin!