The HR Contact Center Agent is responsible for managing the level 1 requests received by phone or email coming from employees and HR representatives of the entities served by the European HR SSC.
Your Role in a Nutshell
Receives HR related requests (phone or email) from the employees and HR representatives of the clients;
Registers the received request in the ERM system for future references;
Analyses and classifies all the received requests in order toestablish who will manage them;
Assists the clients with indications if needed for self-service options;
Solves all the requests in his area of activity according to the agreed deadlines;
Identifies and communicates the potential risks associated with his activity to the team leader or manager;
If the requests can not be solved at Level 1, the requests will be escalated to Second Level.
A little about You
Familiar with Microsoft Office (Excel, Word, Power Point, etc.)
French and English (French minimum B1)
Previous internships or volunteer experience would be a plus;
Previous call center experience would be a plus.
We also value
Excellent communication skills;
Detail oriented and flexible;
Dynamic and motivated;
Strong customer service and listening skills
To be a part of Societe Generale European Business Services means to work in a dynamic and active environment where your work has a real impact in the company’s activity.
Our teams work in an Agile mode and are constantly encouraged to collaborate in transversal projects through which they can learn and adapt together in order to contribute to the growth of our center of excellence.