Team Leader with French - KYC Operations
Bucuresti, Romania Permanent contract Banking operations processing Apply
The Team Leader Wholesale Know Your Customer is responsible for managing the activity on the team’s projects, planning, coordinating and monitoring the operational activities within team’s perimeter.
Specifically, you will be required to :
Manage all operations related activities in accordance with Know Your Customer procedures and ensure the good quality of service and the achievement of objectives;
Manage the activity and improve the performance of the team, distribute the workload within the team / between the teams, ensure proper compliance and proper application of procedures, perform managerial checks for team members, monitor and evaluate the overall performance results of the team / KPI monitoring (productivity & quality) and implement corrective action plans if necessary;
Consolidate a relationship of trust and effective collaboration, organize / moderate / coordinate operational meetings with internal and external stakeholders;
Actively participate in recurring governance committees, check and validate the monthly invoices according to forecast;
Manage operational risks / permanent supervision (specific GPS controls);
Act as an ambassador of flexibility and open-mindedness, perpetuate the autonomy of team members, ensure clear and transparent communication at team level;
Active involvement in continuous improvement initiatives and cross-functional tasks, provide support in the implementation / transition / definition of new activities / processes;
Participate in the hiring process with the recruitment team.
Ensure good collaboration with the actors on the client side and provide support in the implementation / transition / definition of new activities / processes.
Experience in team management (min. 1 year of experience in a leadership role) mandatory;
Good knowledge of Compliance / KYC (Know your Customer) activities, regulations, standards;
French language advanced level (minimum B2 writing and reading), English language - advanced level is an advantage;
Knowledge of Microsoft Office products (Excel, Power Point, Word, Outlook, etc.);
Excellent communication and decision making;
Management of daily tasks in an efficient and structured manner;
Openness to changes, creative thinking, attention to detail and rigor;
Team spirit, the ability to animate, motivate and convince, good active listening skills.
Why join us
SG GSC is a Great Place to Work® certified company. Here, you will find a flexible workplace and culture, autonomy, constant learning opportunities, dynamism, and talented people, making this experience a real career accelerator.
You will also discover all the diversity of our businesses, in a sector that is constantly evolving and innovating.
If you feel like ambitiously pursuing your goals, then you have come to the right place.
Plus, you will enjoy all our benefits :
competitive compensation & remuneration, including annual performance bonus;
preventive healthcare plan, and group health & life insurance;
wide range of flexible benefits within a monthly budget;
office perks, wellbeing and mental health programs;
various social benefits and bonuses for personal or family events;
9-to-5 workday & work-from-home options with enablement bonus at onboarding;
additional paid and unpaid time off, including Sabbatical leave;
learning and growth opportunities based on individual development and career plans;
unlimited access to various eLearning resources.
We are convinced that people are drivers of change, and that the world of tomorrow will be shaped by all their initiatives, from the smallest to the most ambitious.
Whether you’re joining us for a period of months, years or your entire career, together we can have a positive impact on the future.
Creating, daring, innovating and taking action are part of our DNA.
If you too want to be directly involved, grow in a stimulating and caring environment, feel useful on a daily basis and develop or strengthen your expertise, you will feel right at home with us!
You should know that our employees can dedicate several days per year to solidarity actions during their working hours, including sponsoring people struggling with their orientation or professional integration, participating in the financial education of young apprentices, and sharing their skills with charities.
There are many ways to get involved.
We are an equal opportunities employer and we are proud to make diversity a strength for our company. Societe Generale is committed to recognizing and promoting all talents , regardless of their beliefs, age, disability, parental status, ethnic origin, nationality, gender identity, sexual orientation, membership of a political, religious, trade union or minority organisation, or any other characteristic that could be subject to discrimination.
Reference : 22000MMX Entity : SG Global Solution Centre Romania Starting date : 2022 / 08 / 16 Publication date : 2022 / 07 / 26 Apply Share