Exchange Online Support Engineer with German
Microsoft
Bucharest, Bucharest, Romania
3 zile în urmă

Bucharest, Bucharest, Romania The Support Engineer is a trusted advisor to IT Professionals - you will have influence over a broad range of solutions that create business value for our customers.

Your technical and relationship skills are critical to the success of the customer’s perception of value of the Microsoft solution.

You will have a chance to solve technically complex problems for the some of the world’s largest companies, as well as smaller companies on the leading edge of their industry.

At Microsoft Customer Support Services, the sentence : That’s not our problem doesn’t exist in our lexicon. With more than 7,000 employees, we deliver world-

class assistance around the clock to businesses, partners and developers in 24 languages.

Responsibilities

Key Responsibilities : As a Support Engineer you will represent Microsoft in customer communication via phone, email, chat or on site to assist customers in resolving technical issues involving Microsoft products and services.

You will have the opportunity to foster positive customer relationships and build customer loyalty in Microsoft, while effectively managing challenging situations.

It’s your chance to : Qualifications

Culture

We’re working together to build strong communities inside and outside the workplace.

  • Recommended qualifications include : Superior problem solving and troubleshooting skills at the System Engineer level; Exceptional customer service, overall communication and technical writing skills;
  • Must have sufficient technical depth to communicate with development and other internal organizations at a peer level;
  • Benefits

  • Must possess the ability to work independently with minimal management supervision and as part of regional team of engineers;
  • Microsoft sees the whole person and looks to support your well-being on every level.

  • Demonstrated aptitude for providing exceptional customer service in politically charged environments; Ability to enhance the technical expertise of peers via the development of product training, mentoring of new hires, and team content development;
  • Ability to apply technology to improve existing products and systems at customers and for internal use; Ability to actively participate in team support by proposing and implementing solutions;
  • Assist in developing strategies to gain additional Premier support accounts by contacting and establishing relationships with Premier Support Managers and Technical Account Managers.

    Diversity and inclusion

    We value individuality. The experiences that have shaped your world view can help us shape ours.

    Technical Requirements : Deep understanding in Exchange architecture Deep troubleshooting skills with Exchange Experience with Exchange 2010, 2013 and 2016 Experience with Windows Server 2012 and 2016 Design, administration and / or support experience with Exchange On-

    Premise and Exchange Online environments Experience with Migrations to Exchange on Premise to Exchange Online Troubleshooting skills with Exchange Transport and Client Access Troubleshooting experience with Devices syncing Experience with Exchange Disaster Recovery scenarios Deep understanding of Active Directory and DNS Fluent in English and German Education : College degree, preferably in Computer Science MCSE strongly preferred, but not required at hire.

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