Hungarian speaker 1st line Operations
Vodafone
Bucharest, RO
4 zile în urmă

Your day to day :

  • 1st Line Operations of Vodafone Network in a multi-vendor environment.
  • Monitors, and maintains Vodafone Hungary Network, dispatches field and 2nd line personnel, performs network troubleshooting activities, provides reports and follow up in order to reach the agreed Network and NOC KPI’s.
  • Preventive and corrective first level troubleshooting ensuring quality and continuity of service and the restoring time for Vodafone Network elements.
  • In collaboration with 2nd Line Operations teams, work out procedures related to the analysis of alarms in order to detect and eliminate faults.
  • With these activities you will have a great impact on our business :

  • 24h / 7days monitoring of the Vodafone Hungary Network, using umbrella fault management systems and specific NMS’s;
  • Providing Incident management and technical resolution of 1st line network related faults and timely escalation to 2nd line when required
  • Dispatches field engineers and contractors, in case of incidents that need local support and follow up the issue until it is solved;
  • End to end Incident Management throughout the Incident lifecycle
  • Provides notifications related to network outages to the management team and trigger the Incident Manager to coordinate the activities in case of outages;
  • Participates at internal and external training sessions in order to permanently improve his / her technical skills.
  • Delivery of a world class customer service experience
  • Create and submit knowledge article to increase 1st time fix rates
  • Maintain & update NOC processes and procedures
  • Ensuring faults are escalated and resolved within the customer contracted Service Level
  • Maintaining and updating the fault management systems throughout the Incident lifecycle
  • With these skills you are a great candidate :

  • Capable to understand and to work with different Windows applications (WEB - based);
  • Good communication skills;
  • Team working oriented;
  • Ideally previous work experience within a busy customer service centre in a Telecoms, Data Centre or IT
  • Good knowledge of Hungarian and English language
  • Nice to have : knowledge of telecommunication services.
  • Sounds like the perfect job? We’ve got even more to offer :

  • In this pandemic period we have 100% work from home for your safety. After this pandemic period we have 2 days work from home per week!
  • Medical and dental services
  • Life insurance
  • Dedicated employee phone subscription
  • Special discounts for gyms and retailers
  • Annual Company Bonus
  • Ongoing Education we continuously invest in you to ensure you have everything needed to excel on the job and enhance your skills
  • You get to work with tried and trusted web-technology
  • Getting in on the ground floor ofnechnology changing company
  • Flexible Vacation Take time off when you need it, we trust you!
  • VOIS

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