Customer Service Advisor with Hungarian
Bucharest, Romania
3 zile în urmă

Customer Service Advisor with Hungarian

As a Customer advisor in our team, you will :

Ensure the customer relationship by call in order to respect the defined level of service quality :

  • give priority to customer incoming calls;
  • ensure service continuity;
  • adapt the call duration depending on customers;
  • prepare the discussion before realizing outgoing calls (prepare answers, define the aim of the call);
  • give an answer at any customer inquiry;
  • Ensure order management and customer portfolio monitoring :

  • take into account the initial need of customers, answer by proposing (if necessary) alternative solutions and giving information on scheduled ship date;
  • validate and record orders according to available offers for this customer (products and services) according to instructions;
  • if necessary, plan shipments (schedule orders) with the customer and optimize logistics resources;
  • execute effectively specific offers, orders and process specific related activities;
  • manage customer order portfolio;
  • Ensure liaison and additional action of field / commercial teams :

  • bring support to sales force, track and execute actions in this scope.
  • We would like you to bring to the team :

  • native in Hungarian language and intermediate in English.
  • strong communication skills and customer orientation.
  • previous experience in a similar role would be a strong advantage.
  • negotiations skills & problem solving attitude.
  • In Michelin, we offer :

  • A multicultural environment based on respect and transparency;
  • Commercial bonus, rent support, language bonus;
  • Meal vouchers and lunch discount;
  • Private medical subscription;
  • Deduction of vacation costs;
  • Dedicated commercial offers from our partners;
  • How we recruit :

    Once you submit your application, one of our recruiters reviews it. If your profile fits our role :

  • We have a phone call to get to know each other;
  • We hold assessments to see your language skills and competencies;
  • We meet in a face to face (or online, depending on the context) interview, with a recruiter and the hiring manager.
  • Pass all stages with flying colors, and we’ll send you an offer.

    Be part of a team in which you are empowered and supported to reach your full potential.

    With passion, enthusiasm and pride, we can build the future together. Choose to grow with Michelin!

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