Technical Support L2 (one position; full time)2
Hexaware Technologies
Bucharest
3 zile în urmă

Job : Technical Support L2 (one position; full time)2

Title

Technical Support L2 (one position; full time)2

Experience

3-5 years of IT experience

Skills

Must have a Bachelor’s Degree (or foreign equivalent) in Computer Science, Computer Applications, Computer Information Systems, Management Information Systems, Engineering (any), Math, or related field, plus three years of IT experience.

Job Description

Hexaware seeks Technical Support L2 to work in Bucharest, Romania to manage incidents raised by the L1s or as agreed in documented SLA (Service Level Agreement) timelines.

L2 technicians follow documented processes and workflows provided by Clients or higher level support representatives, vendors, product management, etc.

They are expected to escalate to the L3’s when documentation is insufficient to complete the tasks or do not solve the incident.

L2s usually have and maintain a Run-Book which they can use for immediate resolutions. They collaborate with any other support or dependency groups in case the incident has a linkage to other support personnel or outside vendors.

L2 engineers will typically escalate to an L3 resource and follow documented escalation procedures. Must have a Bachelor’s Degree (or foreign equivalent) in Computer Science, Computer Applications, Computer Information Systems, Management Information Systems, Engineering (any), Math, or related field, plus three years of IT experience.

Any suitable combination of education, training, or experience is acceptable. Send resumes to

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