At Aptitude Software we provide software solutions that create a world of financial confidence.
We uniquely combine deep finance expertise and IP rich technology to enable finance professionals to run their global businesses, forecast decision outcomes and comply with complex regulations.
We are proud to have served the offices of finance for over 20 years, delivering financial control and insights to empower our clients achieve their strategies and ambitions.
Aptitude Software supports businesses with combined revenues approaching $1 trillion and over 500 million end customers.
Headquartered in London, Aptitude Software is an operating company of Aptitude Software Group plc.
What you’ll do
The key responsibilities are :
Providing customization support services to the solution layer of Aptitude software products
Managing issues on client systems, applying updates and workarounds to known issues, logging tickets and ensuring they progress to completion while keeping clients updated
Starting initial investigation of client issues while working closely with L2 support teams, consultants, and developers, as well as client staff
Working on enhancing components of the solution layer based on client’s requirements
Working methodically to ensure that issues and requests are correctly categorised and prioritised. Responsibility should be taken for assigned tickets from inception to resolution
Keeping known issues up to date in the Support Team Knowledgebase and Runbook
What we’re looking for
The ideal candidate will have the following skills, attributes & experience :
Good English skills, min. B2
1-2 years experience in technical support, software development or consultancy
Prior exposure to cloud-based applications (SaaS) will be an additional advantage
Analytical, Customer-focused, Problem-solving and Quick-learner
Ability to provide concise and accurate updates and explanations to clients or other team members
Ability to accurately follow scripts and instructions provided by a separate team
Ability to identify known issues and document them for the whole support team
Self-motivated with ability to work independently
Technical Skills :
Knowledge of relational databases (SQL preferred)
Understanding of Unix / Linux operating systems and command-line tools
Basic understanding of accounting principles would be advantageous
Working time CET (Central European) time zone and EST (Eastern) time zone
Possible occasional weekend cover and standby
What you’ll get
Profit related bonus
Ability to purchase company shares on preferential terms
Life and disability insurance
Social Fund (multisport card, gift card for Christmas & Easter)
English language lessons during working hours
Flexible working conditions
Hybrid work model for Wroclaw based and telework for other cities
Social Committee activities