Dispatcher / Warehouse Specialist - Cluj-Napoca
Hemmersbach
Cluj-Napoca, Romania
5 zile în urmă

Be part of us

We are a global IT service provider. With over 4,000 permanent colleagues in more than 50 subsidiaries worldwide, we enable Device as a Service for the IT industry in 190+ countries.

DaaS combines hardware, software, lifecycle services and financing into a single contract with a fee per device.

Your Tasks

We are looking for a Dispatcher and Warehouse Specialist with IT competences who is used to working within international companies.

A dynamic and hands-on position with a span of responsibility from warehouse and logistics activities to basic IT support.

Workplace : Cluj-Napoca

Main tasks as a Dispatcher :

  • Dealing with the management of incidents in our ticketing system and with data validation and analysis, monitoring correct timelines (SLA Service Level Agreements) and ticket flow.
  • Providing remote First Level Global Support to end-users, managing customers’ request and feedback
  • Qualifying customer entitlement and routing end user to the proper resources
  • Analysing problems and applying resolutions
  • Troubleshooting and relating resolution procedures to non-technical end-users

  • Opening, closing and monitoring of incidents in the system during the complete incident lifecycle
  • Monitoring the correct timelines (SLA)

  • Contacting the end-user via phone, e-mail & chat
  • Providing input toward knowledge base main
  • Main tasks as a Warehouse Specialist :

  • You will be performing Local Imaging, Packaging, Warranty Checks, Lifecycle overview, Stock and Logistics management at the defined stock room.
  • You will seed other local stock rooms from the central stock room.
  • You will provide assistance in configuration of PCs and Laptops.
  • Our Requirements

  • Fluent English
  • Good experience in asset and warehouse management
  • Good experience in managing couriers and logistics providers
  • Accuracy in data entry
  • Time management skills
  • Used to working be compliant with operating procedures and standards
  • Good understanding of Desktop / Laptop
  • Familiarity with Windows operating systems and common off the shelf software such as MS office, Email Client
  • Good knowledge of application installation & config, image installation & config, Hardware break & fix, good grasp of mobile and handheld devices such as android and IOS Tablets configuration and navigation
  • Your Benefits

  • A meaningful job in a fast growing international company providing IT services
  • Team spirit and a good working atmosphere
  • Direct and open communication
  • Opportunities for professional and personal further development
  • Mentor / Buddy programme for an easy start for new employees
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