Technical Support Specialist
Dell Technologies
Bucharest, Romania
5 zile în urmă

Technical Support Specialist

Bucharest

Dell provides the technology that transforms the way we all work and live. But we are more than a technology company we are a people company.

We inspire, challenge and respect every one of our over 100,000 employees. We also provide them with unparalleled growth and development opportunities.

We can’t wait for you to discover this for yourself as a Technical Support Specialist on our Technical Support team in Bucharest.

Dell is a collective of customer-obsessed, industry-leading visionaries. At our core is a commitment to diversity, sustainability and our communities.

We offer unparalleled growth and development opportunities for our team members. We believe that technology is essential for driving human progress, and we’re committed to providing that technology to people and organizations everywhere, so they can transform the way they work and live.

Key Responsibilities

The Technical Support Senior Technician provides remote technical support expertise (via telephone, web or e-mail) in a complex information infrastructure environment with the need to integrate Dell Technology products and systems with other Dell Technology and non-

Dell Technology computer systems being operated by customers. He or she has the ability to convey sophisticated ongoing technical system support is critical to, and an essential component of, both Dell Technology's business operations and the business operations of Dell Technology customers.

  • Provide first-level support and provide input on unique or recurring customer problems
  • Use troubleshooting techniques and tools to identify technical defects / issues
  • Assign and escalate incidents in line with documented guidelines and procedures
  • Actively support the customer in all aspects through to problem resolution, keeping the customer informed and updated throughout life of incident
  • Clearly and concisely log and track details of solutions provided to resolve customer issue (logs all ACD calls, emails, chat and call-
  • backs) maintaining and updating customer database

  • Maintain comprehensive knowledge of service offerings along with future industry products and technologies
  • Attend required technical training sessions and make effective use of assigned lab time
  • Essential Requirements

  • Fluent communication skills in English
  • Minimum of 12 months experience in a similar role
  • Ability to analyze and solve technical problems by investigating potential solutions using troubleshooting skills
  • Good organisational, interpersonal and customer handling skills
  • Knowledge of standard Microsoft Windows Applications and Operating systems and good skills in software issues
  • Working knowledge of PC architecture / technology
  • Benefits

    We offer highly competitive salaries, bonus programs, world-class benefits, and unparalleled growth and development opportunities all to create a compelling and rewarding work environment.

    If you want to influence plans and activities that bring game-changing products into the global spotlight, this is your opportunity to develop with Dell.

    Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment.

    All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and / or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate.

    Dell will not tolerate discrimination or harassment based on any of these characteristics. Learn more about Diversity and Inclusion at Dell here.

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