Customer Care with English - Night-Shift (Brasov)
Sykes
Brasov, Romania
5 zile în urmă

Ideal Candidate :

  • Advanced level of English C1;
  • PC literate and basic know-how about the Microsoft Office tools;
  • Proven excellent communication skills;
  • Previous experience in technical support or in a high volume, fast paced customer service or call centre environment (constitutes an advantage);
  • Technically minded good know-how and understanding of telecommunication consumer products;
  • Logical approach able to deduce and diagnose issues based on minimal input;
  • Must demonstrate strong soft skills and maintain a professional approach under any difficult situation;
  • Must be able to work under pressure and have a flexible approach;
  • Cultural sensitivity possess and assimilate cultural differences and adapt to different cultural demands;
  • High School Diploma or Bachelor’s Degree.
  • Job Description :

  • Provides phone support by answering inbound customer requests or inquiries concerning services, products, equipment and billing;
  • Research, locate and provide accurate information with a solution-oriented mindset;
  • Triage, troubleshoot and resolve known service issues and address routine customer questions;
  • Examine and research complex problems and assist customers with appropriate solutions based on existing procedures;
  • Provide inbound / outbound calls based on request / process requirements;
  • Perform upselling / cross-selling activities as per the Client need;
  • Track a large number of client interactions and needs without compromising the quality of service;
  • Demonstrate sensitivity towards customer needs;
  • Report in due time to all relevant internal parties (TL, TM, SME, QA, Trainer, Manager on Duty) - any roadblocks / technical issues in delivering the service at the highest standards;
  • Continuously look for areas of improvement and communicate trends in customer calls to leadership as applicable;
  • Adapt to different cultural values and pursue improving cultural-specific interpersonal skills;Mentor, guide and proactively transfer knowledge, while promoting only the best practices, to less experienced CSR staff.
  • Availability for a 24 / 7 in 8.5 hour rotated shifts
  • We offer :

  • Professional technical training (paid)
  • Fixed salary, bonuses based on performance and medical benefits
  • Exposure to a multicultural and multilingual environment (from Romania we offer support in 20+ languages on a global level)
  • Real possibilities of career development
  • A modern, dynamic and friendly working environment
  • Raportați această lucrare
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