Managing consistency of performance within your team in relation to KYC, AML, and fraud risk, safer gambling procedures.
Identifying gaps in each process and providing solutions through ongoing monitoring and ensuring implementation and best practices are consistent throughout the team.
Involvement in resolving escalated cases. Improving your team’s efficiency and performance by identifying opportunities to enhance internal processes.
Managing ongoing individual development and optimization within your team.
Working shifts : Monday to Friday : 09 : 00 AM - 18 : 00 PM
Performance management and overall development of the team based on learning, capabilities, and identifying specific training needs to increase team efficiency and quality.
A clear understanding of the individual processes within your team and identifying opportunities to enhance internal processes.
Delivering periodic reporting (daily, weekly, monthly), in relation to incoming volumes, trends analysis, SLA to the Operations Manager.
Managing the rota, holidays, sick days, etc, within the team.
Maintaining a thorough understanding of the industry rules, Customer Risk, and company policy and procedures as it applies to KYC for current and new Regulations.
Ensuring that operational documents are in line with industry regulations ad company procedures.
Overseeing and delivering a quality assessment of the work performed by the agents, providing regular performance feedback.
Supporting the Operations Manager with internal auditing, regulatory review, and escalated matters as needed.
Ensuring the workings within the team are functioning at an optimal level, by review of incoming workload, SLA, and handling of accounts.
Ensuring that implementation of new policies relating to US Operations is met through Coaching and proper training of members in the team
This job is for you if you have :
Strong Leadership skills with previous experience in a team leader or supervisory role.
Previous experience in fraud and risk / AML knowledge is an asset.
Use of critical thinking to analyze complex situations and make informed decisions.
Ability to comprehend and analyze data for applying optimization within your team.
Excellent organizational skills with the ability to meet deadlines.
Motivational and performance-driven attitude.
Great communication skills with the ability to work effectively with people at all levels in the organization.
Ability to work in a fast-paced environment.