Who are you?
Are you an ultimate team player who will support a pleasant environment within the team?
As a Support Engineer you are the first point of contact for the external clients who need help with IT related issues. In this role, you should have strong written and verbal communication skills, empathy to guide our customers and quick wit in order to find out ways to solve various situations.
Want in? Let’s see :
Do you speak both German and English at advanced level? Then we’re good to go!
If you enjoy helping your friends with IT related issues , then most probably you will find our activity here to be exciting;
You are not so familiar with the IT field, but you are driven to explore a new path? We love to help our colleagues grow!
If you already have experience in dealing with customers over the phone or even face-to-face, you are a step ahead!
You know that the customers are different so youadapt your speech to their needs? We need a flexible person like you in our team!
Imagine a day at Stefanini - Take a look!
You will talk with the clients (via email and phone) in order to help them solve their IT issues : account password reset, Internet connectivity issues, emailing options etc.;
You will log in remotely to clients’ computer in order to solve the software issues easily;
You will document the issues that you deal with on a daily basis into the ticketing system;
Troubleshooting hardware, software and network related issues;
Escalating problems to the next level of support when necessary;
You will be awarded for your success with :
Longterm collaboration : Contract for unlimited period of time;
Longer vacations : Up to 27 days Annual Vacation;
Learning opportunities : IT and Soft skills training provided by our specialists;
Bonus for referring new colleagues;
Health benefits : Private Medical subscription; Massage rooms in our office;
Flexible benefits : Public transportation reimbursement, Meal tickets, Private pension, Certified courses, Gift vouchers;
Tailored Career Path;
Opportunity to develop a career within a stable multinational environment Trainer, Quality Analyst, Team Leader, Project Management, Infrastructure or Application Developer Specialists etc.;
Friendly, fun and young team .