Commvault / Back up Simple - Technical Support Engineer Level 2
SoftwareONE
Bucharest, Romania
6 zile în urmă

The role

As Technical member of the CommVault backup solution you will be responsible for the completion of critical backup improvement project which includes :

  • Migration of backup to cloud storage provider
  • Integration of customer environment into existing service management methodologies
  • Governance and reporting on health of enterprise backup solution
  • Automation of repeatable tasks through Powershell and Workflow
  • Managing and configuring server backup policies, schedules and plans
  • Responsible for operational excellence and maintaining the uptime and availability of services
  • Troubleshoot incidents across all aspects of the IT server infrastructure, including leveraging technical tools to analyze issues
  • Support and train peers and junior engineers in your area of expertise
  • Within this role you will be responsible for :

  • The deployment of new customer environments
  • The enablement and transition of new operational processes associated to changes deployed across the platform
  • You will engage with customers to conduct requirements analysis, create Customer specific designs and remotely assist with customer deployment as required
  • You will have experience working as part of an offshore workforce and providing solutions to customers in this remote model
  • Deliver a genuinely customer-focussed service
  • Support and execute tasks within a project plan
  • Work in a 24x7 environment across rotating shifts.
  • Work to ITIL best practices
  • Document clear and concise Knowledgebase articles effectively
  • Provide Root Cause Analysis reports to customers
  • Strive to deliver ever more efficient processes and standards across the operations environment
  • What we need to see from you

  • 7+ years experience as a Commvault engineer.
  • Fluent English skills
  • German language skills are an added advantage
  • Basic knowledge of operating systems Linux, Windows
  • Basic knowledge of database engines, such as MS SQL, Oracle, DB2
  • Excellent knowledge of Commvault and preferably be certified at Commvault Professional, Engineer or Specialist level
  • Experience with the integration possibilities of Commvault with other operational tools.
  • Passion for technology and a desire to attain and maintain technical certification
  • Experience with Microsoft Azure or Amazon Web Services desirable
  • Detailed experience in the backup industry and understand current trends and customer challenges
  • What you should really know about us.

    Strip away everything. Strip away our brand, strip away our buildings, strip away our offices. What are we left with? Our people.

    This is what makes SoftwareONE successful.

    Passionate people who live and breathe our values every day, who delight our customers, every day, and who go above and beyond, every day.

    Our culture is unique, and I believe that having the right people, and empowering them to succeed, is the absolute key to our success

    Patrick Winter, Founder.

    What we expect from our employees

    Success at SoftwareONE is not defined by what you do for yourself, but by what you deliver for our customers, the business and for the employees around you.

    SoftwareONE employees are energized, agile, and are laser-focused on delivering world-class Customer Satisfaction and results.

    Our leaders motivate and inspire their teams and provide a working environment that delivers incredible levels of Employee Satisfaction.

    We are Humble, have a very high degree of Integrity, and are simply not interested in politics. Our leaders operate with a high level of Discipline but are able to work at Speed manage change in a global economy.

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