SIG is one of the world's leading solution providers for the food and beverage industry in the carton packaging and filling technology sector.
We are proud of the competence and experience of our more than 5,000 employees worldwide, which enable us to respond quickly and effectively to local customer needs.
We’re looking for a new member for our European Service Desk team. Get ready to play an active role in providing 1st and 2nd level support troubleshooting for IT Users across Europe, restoring IT services as quickly as possible and minimizing adverse impact on operations for an international organization.
Key job requirements and responsibilities :
Accept calls in German and English language.
Minimum English level : B1 / B2
Preferred German language : B2 / C1
Prioritizing and categorizing inquiries.
Analyzing and prioritizing of Incidents / Service Requests in alignment with the user / customer
Remedying of Incidents / Service Requests within agreed Service Levels
Dispatch Incidents / Service Request to the 2nd level support teams and hustle them on behalf of the affected user
Ensuring compliance to Information Security guidelines and regulations
Desired skills and experience :
German language is mandatory.
Good knowledge of PC hardware and software
Understanding of IT-Service management processes and handling them in a Ticketing system
Miscellaneous IT skills : Windows OS (7 and above), Windows advanced troubleshooting, MS Office 2010 and O365, Remote support tools
A minimum of 2 to 3 years of experience working in a similar service desk role, or in a 2nd line team at an enterprise level
Apprenticeship / academic degree as IT specialist or according vocational experiences
Senior IT skills are preferred
Key competences :
Good verbal and written communication skills
High customer orientation and emphasis
Readiness to learn and change
Methodical and structural working approach
Go-to attitude also in time of higher workload
Analytical skills and problem-solving skills
Quality orientation and solving problems sustainable
Being honest and engaging
A new and challenging work experience
You are part of a big international network with sustainable growth acting in a local team
Various IT teams in Cluj (Digital Workplace, Network, Salesforce) that provide us the perfect IT environment
Personal development opportunities
You’ll be exposed to a global team and world-wide culture
SIG encourages and supports career growth and development
Part of a multifunctional Service business with complex roles and the mission to continuously improve newly established processes
Young IT team with a lot of experience and a lot of future growth projects ahead
Our promise :
You are part of a globally successful international company which is one of the best in its industry. A varied and interesting field of work in a highly motivated and dynamic team, personal development opportunities, interaction with others across boundaries and ownership of results are key pillars of your day-to-day success.
Please apply via our job portal. We look forward to receiving your online application including resume and certificates.
A cover letter is not necessary for us.
If you have any questions regarding the vacancy or the staffing process, don't hesitate to contact us under the following contacts.
Get in touch with us.