Your day to day :
Governance and Reporting function acts as a support function for TSSCs catering to following areas of Business :
Reporting Consolidation Specific to SLA Calculation
Productivity KPI’s measurement
With these activities, you will have a great impact on our business :
Develop new reports (scripting, automation, Splunk) as per business requirements. Maintain Timely delivery as outlined in SLA / KPI document weekly / monthly reports
Software development & maintenance of TSSR Reporting Portal
Development of Reports and dashboards for TSS governance using Splunk
Work cross-departmentally to establish and implement mechanisms for identifying and addressing any & every issues / challenges for service reporting.
Improve the reporting process and structure using automation and macros
Standardize SLA / KPI across services
With these skills, you are a great candidate :
Able to communicate effectively at all levels of the business
Strong customer focus and orientation to customer needs
Focus on Results
Analytical and flexible thinking
SQL / Oracle Database
Programming skills : Angular (JS), Node JS, Java, scripting etc
Microsoft Office; Excel expert level
Remedy 9 (BMC Software)
MS SQL Procedures and Queries
Fluent in English
Sounds like the perfect job? We’ve got even more to offer :
In this pandemic period we have 100% work from home for your safety.
Medical and dental services
Dedicated employee phone subscription
Special discounts for gyms and retailers
Annual Company Bonus
Ongoing Education we continuously invest in you to ensure you have everything needed to excel on the job and enhance your skills
You get to work with tried and trusted web-technology
Getting in on the ground floor of and technology changing company
Flexible Vacation Take time off when you need it, we trust you!
Sounds interesting? Apply!