Customer Experience Ambassador with French & English
Franco Jobs
Bucuresti, Romania
5 zile în urmă

Ref number Req 00020496

Primary Location AFI Building 3

Description and Requirements

We are seeking an awesome Customer Experience Ambassador to provide exceptional in-App support to our client's user community.

Working with a top-notch team, you’ll be at the forefront of creating amazing customer experiences for a technology organization innovating in the urban micro-mobility space.

Our client is a rapidly growing electric scooter-share company, dedicated to providing alternative, last-mile transportation options to people living in high traffic urban areas, with a company culture focused on inclusion and sustainability and a particular focus on entrepreneurial drive.


  • fluency in French and English, with appropriate market language knowledge (minimum B2 level)
  • availability for a full-time position, in shifts covering 07 : 00 - 00 : 00, Monday - Sunday
  • strong writing and communication skills
  • ability to troubleshoot and solve problems creatively and efficiently
  • proven ability to be a positivecontributor in a team environment
  • able to flourish in an ambiguous, high growth tech environment where change is constant
  • customer oriented : You havea passion for helping and empowering others
  • Technology enthusiast : comfortable working across platforms and devices

  • support all user communities to resolve their inbound inquiries quickly and efficiently
  • manage inbound email and in-app messages support through our CRM tool
  • guide users’ interactions with the platform in accordance with community guidelines
  • educate and build loyalty among new users
  • ability to multitask and effective in time management
  • analyze and improve complex workflows to operate more effectively
  • detect and suggest areas for improvement in all areas of your role
  • working collaboratively with peers globally to streamline processes
  • review and analyze documents submitted by platform users
  • ensure that documents meet client expectations for approval
  • We offer :

  • Stable job - permanent labor contracts
  • Above average fixed salary, performance bonuses
  • Monthly meal tickets
  • Transportation vouchers for late shifts
  • International career - paid training and international career opportunities
  • Multilingual exposure - improve your spoken and written language skills
  • Inspiring and fun environment - our offices have become known for their innovative, fun and pleasant design. Enjoy our relax and play areas!
  • Community projects want to make the world a better place? We run CSR (Corporate Social Responsibility) events all year long
  • Private medical insurance coverage we work with one of the best suppliers, Medlife Medical Center where you will benefit from a Professional Package
  • Special discounts across variety of Banks, Telecoms, Gym & Fitness centers and more
  • French

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