Make outbound collection calls or emails in a professional manner while keeping and improving customer relations
Resolves client-billing problems and rescues accounts receivable delinquency, applying good customer service in a timely manner
Collect customer payments in accordance with payment due dates
Review and monitor assigned accounts and all applicable collection reports (ageing)
Provide timely follow up on payment arrangements
Mail correspondence to customers to encourage payment of delinquent accounts
Send invoices to customers either in hardcopy or soft copy and any other statements required
Open to work cross markets
Ensure Key Metric’s are met and service is delivered to end users as expected
Special and ad hoc projects as assigned by AR Team Leader
Qualifications and Experience
Bachelor’s degree in Accounting or Finance
0-2 years’ work experience within Accounts Receivable area
Prior experience in a complex multinational and multicultural environment (desirable)
Demonstrates good oral and written communication skills in both English and Romanian
Excellent interpersonal and relationship building skills
Has strong organizational and administration process improvement skills
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